Cashline Team Leader, IKEA

IKEA

Location:
Bulgaria, Sofia

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

A DAY IN YOUR LIFE WITH US: Ensure our customers a positive payment experience by ensuring the check-out area is in shape as new, our check-outs are efficiently equipped at all times throughout the day. Monitor and ensure that all cash line routines regarding the financial aspects comply with the country’s tax regulations and ensure the security of money handling. Optimize the relationship with our customers when they are paying for products in order to increase customer satisfaction, acting on customer feedback in order to make improvements to our service. Identify root cause of recurring problems, agreeing and implementing improved ways of working and following-up to ensure we have been successful in resolving the problem for future customers. Inspire towards a customer focused work culture and behavior as per the IKEA Values and the respective guidelines. Closely monitor, control and improve all operating costs and KPIs’ related to the area of responsibility. Use the IKEA tools and expertise of our colleagues to support in achieving business goals. Act as a hiring manager – take an active role in hiring new people. Secure our check-out team has the knowledge and understanding the IKEA Concept, confidence, responsibility and desire to support customer payment. Support the check-out co-workers when they cannot resolve a customer’s need, dealing positively and quickly with issues raised by our customers. Provide an inspiring and motivating direction for the team and its individual members to ensure development and succession.

Job Responsibility:

Ensure our customers a positive payment experience
Monitor and ensure that all cash line routines comply with the country’s tax regulations
Optimize the relationship with our customers when they are paying for products
Identify root cause of recurring problems
Inspire towards a customer focused work culture
Closely monitor, control and improve all operating costs and KPIs’
Use the IKEA tools and expertise of our colleagues to support in achieving business goals
Act as a hiring manager
Secure our check-out team has the knowledge and understanding the IKEA Concept
Support the check-out co-workers when they cannot resolve a customer’s need
Provide an inspiring and motivating direction for the team

Requirements:

Very strong Customer Focused person
Good people management skills
Achievement drive, initiative taking and problem solving skills
Good planning, organizational and problem solving skills
Very good communication skills and team oriented personality
Able to work under pressure and strict deadlines
Very good command of the Bulgarian & English language
Able to work with Ms Office at a good level
Similar experience in customer service field is an advantage

Nice to have:

Similar experience in customer service field

What we offer:

Food vouchers up to 200 BGN
Discount in IKEA 20% and Intersport 20%
Annual bonus, based on the store’s achievements
Additional health insurance
Holiday vouchers from internal initiatives
Voucher for birth of a child – 100 BGN
Voucher for marriage - 240 BGN
Voucher for child with excellent grades in school – 160 BGN
Voucher for a newly admitted student in university – 320 BGN
Refer-a-friend bonus
Consumption of food and drinks at a preferential price in the IKEA bistro and restaurant

Additional Information:

Job Posted:
July 18, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Cashline Team Leader