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Serve as a key part of the game-day team at PNC Field by providing a fast, friendly, and accurate point-of-sale service for fans purchasing food, beverages, or merchandise during RailRiders events. This role focuses on efficiently processing transactions, handling cash and electronic payments, maintaining a balanced register, and delivering excellent guest service in a lively, high-volume sports environment.
Job Responsibility:
Greet customers in a friendly, energetic, and professional manner
Process high-volume transactions quickly and accurately using POS systems
Handle cash, credit, debit, and electronic payments in a fast-paced transaction
Issue receipts, refunds, exchanges, or credits as needed
Provide guests with information about menu items, promotions, or venue policies
Maintain cleanliness and organization of cashier stations and surrounding areas
Handle guest concerns or complaints promptly and professionally
Replenish food, beverages, and supplies as needed
Follow all food safety and sanitation procedures
Ensure compliance with stadium policies and guest safety regulations
Work properly with team members and supervisors
Follow company policies and procedures regarding sales, returns, and security
Comply with food safety, alcohol service and venue regulations
Verify age and follow responsible alcohol service guidelines when required
Requirements:
Previous customer service or guest services experience preferred
Experience in live entertainment, sports, or hospitality settings is an asset
Strong customer service orientation with a cheerful outlook
Excellent verbal and interpersonal communication skills
Ability to remain calm and adaptable in fast-paced, dynamic, or stressful situations
Strong attention to detail and ability to anticipate guest needs
Ability to work independently and exercise sound judgment
Flexibility to adjust to last-minute changes and operational needs
Proficiency with computers and tablets
ability to learn new systems quickly
Strong teamwork and collaboration skills
Ability to work in varying environmental conditions, including heat, sun exposure, and other outdoor conditions
Nice to have:
Bilingual skills (Spanish/English) are a plus but not required