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This position provides exceptional customer service while accurately processing transactions and assisting guests. Greet every customer promptly and courteously, answer phone calls professionally, and provide directions and information regarding Alaska Park’s services and promotions. The role requires strict attention to detail in handling revenue, tickets, and records, while upholding Alaska Park’s standards of professionalism and hospitality.
Job Responsibility:
Be present and punctual for all scheduled shifts
Greet every guest with a warm, courteous, and professional interaction
Answer telephone calls using a polite and professional greeting
Process transactions accurately and efficiently through point-of-sale systems
Issue receipts or tickets to customers for each transaction
Compute or recalculate bill from tickets showing amount due
Quote prices for parking services
Provide directions to guests for various locations
Resolve customer concerns independently or escalate to a supervisor
Maintain cleanliness at work area and surrounding areas, including emptying of trash receptacles
Verify logs of shift transactions and compile daily totals
Conduct timely inventory checks for work aids
Perform additional duties as assigned by supervisor
Requirements:
High School Diploma or equivalent
Previous cashier or customer service experience preferred
Ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals
Ability to use a clock (standard and military time), calculator, and point-of-sale system
Must be able to stand for up to 8 hours
Must be able to withstand working outside for extended periods of time in seasonal/inclement weather
Must be able to walk both indoors and outdoors for extended periods