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Williams-Sonoma, Inc. is a premier specialty retailer founded in 1956 that focuses on delivering high-quality products for the kitchen and home across the United States. The company represents a family of well-known and respected brands such as Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands offer a wide range of beautifully designed, stylish, and functional products for various areas of the home, including the kitchen, living room, bedroom, home office, closet, laundry room, and outdoor spaces. Over the decades, Williams-Sonoma has evolved from a... Show More
Job Responsibility:
Consistently keep the store energy lively and upbeat for customers and your teammates
engage multiple clients at the cash wrap and create a positive, lasting impression by offering personalized service
accurately and efficiently perform register/POS transactions, sales, returns, exchanges, etc.
ensure accurate ringing and pricing of merchandise, use appropriate price overrides when necessary to charge the correct, current price of SKUs
manage all aspects of a customer's expectations, clearly communicating product information, care, maintenance, timeframes and delivery
affirm the client's purchase and offer additional merchandise suggestions to complement and complete initial selections
ensure client is aware of all promotions that may impact sales
Requirements:
High school diploma or equivalent preferred
1-2 years of experience in a customer service role
ability to operate POS system
ability to be mobile on the sales floor for extended periods of time
ability to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques
full time associates are expected to have open availability to meet the needs of the business
part-time flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend and two during the week
weekend availability cannot fall on the same day
associate must be available on two separate days
proven ability to prioritize and handle multiple tasks simultaneously
succeed in a team environment, while able to work independently and manage your own tasks
love to close a sale and can articulate a proven ability to exceed goals
thrive in an entrepreneurial environment and are constantly looking for ways to think outside-the-box
passionate about creating lasting relationships with customers by capturing contacts, re-connecting and promoting all of the inspiration, events and services Williams-Sonoma has to offer including the Williams-Sonoma Credit Card and product launches
know what questions to ask your customers in order to understand their personal style and needs