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We are looking for a Cashdesk Supervisor to carry out duties efficiently always ensuring that the cashdesk functions in an effective manner. When required to act in a supervisory capacity to ensure all duties of other cashiers are controlled in a manner which ensures total compliance with laws, regulations and the policies of the Group and minimises the risk of loss through error, negligence or fraud.
Job Responsibility:
Supervise, train, and support cashdesk cashiers to ensure efficient and compliant operations
Carry out and oversee all cash and electronic transactions including exchanges, chip redemptions, debit transactions, ATM, and payouts
Ensure compliance with company policies, safer gaming regulations, and anti-money laundering (AML) procedures
Monitor cash levels and coordinate cash replenishments and transfers securely
Verify and reconcile all transactions and balance cashdesk funds throughout and at the end of shifts
Prepare and review financial and operational reports
investigate and resolve discrepancies
Enforce strict adherence to internal controls, security protocols, and surveillance procedures
Handle customer disputes and inquiries professionally while maintaining confidentiality and integrity
Assist in audits and compliance checks conducted by internal or external bodies
Maintain updated knowledge of gaming laws, exchange rates, and casino promotional programs
Support management in scheduling, performance evaluations, and staff development
Demonstrate key service behaviours: On It, Upbeat and Positive Attitude, Be Nice, Open and Close
Requirements:
Aged 18 or above
Right to work in the UK
Flexible scheduling for nights, evenings, weekends, and shifts in a 24/7 trading week
Ability to spend a large portion of shift on feet working directly with the public
What we offer:
50% off food and beverages in all UK venues
Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
Company Sick Pay
Company Pension
Life Assurance
Refer a friend incentive
Financial advice services
Employee health and wellbeing services
Virtual GP Services
Season Ticket Loans
Employee assistance program: A confidential helpline providing 24/7 advice and counselling