Cash & Trade Proc Intermediate Analyst, Citi

Citi

Location:
Colombia, Bogotá

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Intermediate Analyst position within Citi's Cash & Trade Processing team in Bogotá, responsible for ensuring high-quality service delivery to corporate and FI clients, investigating inquiries related to Cash and Trade products, supporting the team with message redirection, preparing audit certification letters, and performing various support functions for the unit with a focus on process improvements and risk management.

Job Responsibility:

Create customized transaction services reports based on data analysis
Monitor and research errors to ensure adherence to audit and control policies
Resolve transaction services issues and use technical expertise/judgment to conduct complex analysis
Anticipate and respond to requests for transaction deliverables from internal and external clients and vendors
Develop and recommend strategic decisions based off in-depth comprehension of how the Cash & Trade operations team interacts with others business unites in accomplishing objectives
Assist with providing informal guidance or on-the-job-training to new team members as required
Response to queries and investigations received via email and phone from corporate and FI clients
Maintain regular proactive calls with clients across the FI and Corporate portfolios
Maintain day-to-day control and measurement of processing performed by TCS
Maintain structured reporting of all inquiries and investigations handled
Perform root cause analysis on all inquiries and investigations
Develop and review metrics, and monitor mechanisms to fully gauge the health of clients
Implementation of quarterly client Service reviews
Work with product and sales teams to address and resolve customer issues efficiently
Improve overall relations with our client by providing clients with one on one support
Maintain broad knowledge of all company products offerings, services and promotions
Identify and implement new process plan to improve customer support service
Identify new business opportunities
Provide checker role for Regulatory reports
Maintain awareness of product, policy and system enhancements changes
Participate in system and client testing, implementation and trainings if needed
Train clients on Trade systems and processes via Phone / Webex
Provide creative solutions to reduce errors and to ensure adherence to audit and control policies
Utilize technical knowledge to deliver quality service and achieve operating efficiency
Ensure attendance at mandatory classes
Daily Management of in process, pended, and service-related activities
Perform within departmental procedures and compliance standards to minimize losses to the Firm

Requirements:

Fluency in Portuguese is a MUST
English Advance is a plus
2-5 years of experience in a related role within trade / cash operations management
Certified Documentary Credit Specialist (CDCS) is a plus
Thorough understanding of the rules and regulations that apply to LC's-ISP98, UCP600, ISBP
A good working knowledge Excel, Outlook, MS Office, and experience with web based applications required
Bachelor's/University degree or equivalent experience
Highly detailed planning, organization, and solid execution capability
Strong focus on control with Analytical and organizational skills
Strong performance record, being a self-starter who solves issues as they may arise
Quick learner
comfortable with and able to manage in complex systems environment and associated development process
Effective verbal and written skills
Effective communication and analytical skills
Effective relationship management skills

Nice to have:

Certified Documentary Credit Specialist (CDCS)
English Advance
Project Management skills
Strong problem-solving skills
Strong interpersonal skills and communication skills

Additional Information:

Job Posted:
September 17, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Cash & Trade Proc Intermediate Analyst