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This is a critical senior leadership role driving the operational execution and strategic delivery of Transfer Agency Anti-Money Laundering (AML) and regulatory activities. The role is pivotal in establishing and expanding the EMEA AML Periodic Review Hub in Ireland, supported by Product and Operations, serving as an Operations Centre of Excellence for specific EMEA AML related activities. This includes supporting existing AML processes from Luxembourg, with further future expansion to integrate the UK. The role holder is an operational subject matter expert, managing both operational BAU and strategic initiatives, combining strong operational expertise with in-depth industry-specific AML knowledge. The team has grown accordingly to accommodate this expanded scope. As part of the Global Transfer Agency Management team, the role holder actively contributes to the management, strategic planning, and direction of overall Global Transfer Agency Operations. This involves making critical decisions and managing a wide network of internal and external stakeholders, including Client Executive, Product Heads, Technology, AML and Sanctions, Clients (including at Board level), Auditors, Legal, Regulators, and Industry participants, specifically engaging with Fund Money Laundering Reporting Officers (MLROs) for AML escalations and reporting. The role resides within Ireland Transfer Agency Operations. The role reports into the Ireland Head of Transfer Agency Operations.
Job Responsibility:
Manage the day-to-day responsibilities of the Ireland TA AML and Registration team in addition to expanding the EMEA AML Periodic Review Hub in Ireland
Lead the development and execution of location strategy, operating model design, automation projects, regulatory compliance, tax reporting, and AML/KYC initiatives across Ireland and Luxembourg
Implement robust processes and controls across multiple locations (Ireland, Luxembourg, UK) for high-quality service within the AML Centre of Excellence
Establish standardized best practice service models across the EMEA AML hub
Strategically enhance the Transfer Agency service offering through deep knowledge of industry and regulatory environments
Proactively identify and validate opportunities for efficiency, automation, and cost reduction, leveraging digital platform enhancements
Ensure rigorous adherence to regulatory and Citi policy requirements, working closely with TA senior management and the 2nd line of defence, especially given increased AML oversight and dual-location responsibilities
Act as a subject matter expert, contributing to key strategic initiatives and driving digital uplift for clients
Drive regulatory operational changes in AML, sanctions screening, and tax reporting
leading execution, rolling out new regulations (2026 readiness), obtaining approvals, and ensuring operational readiness amidst continuous regulatory changes
Oversee screening hits and transaction monitoring processes
Define key success criteria and metrics
lead issue identification, escalation, and resolution within AML operations
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards
Requirements:
Solid and relevant Transfer Agency operational experience
6+ years of managerial experience leading significant operational teams
Demonstrated detailed understanding of the Transfer Agency regulatory environment, specifically AML/KYC, TTM, CRS/FATCA reporting, with deep expertise in Ireland and Luxembourg AML regulations and guidance pertaining to the Funds industries
Proven experience in interpreting complex regulations, effectively liaising with regulators, and successfully obtaining necessary approvals
Extensive experience in operational process management and deployment, with a consistent track record of driving and delivering transformative operational change and strategic build-outs, such as establishing a Centre of Excellence
Familiarity with digital platform uplift initiatives is highly desirable
Strong strategic leadership and thought process, capable of shaping the direction of an EMEA-wide AML hub
Advanced risk management, control, and problem-solving skills, particularly in highly technical AML areas
Excellent communication skills, both written and oral, with proven ability to present effectively to senior stakeholders (Director/MD/SVP level) and external clients (including Board level and MLROs)
Active industry participation or engagement with relevant bodies would be advantageous
Strong people development skills, with the ability to lead and develop diverse teams across a global footprint, fostering subject matter expertise
Ability to establish and build trust with professionals throughout the business as a leader, advisor, and strategic business partner with a clear client orientation
Strong awareness of both external and internal best practice perspectives, maintaining a balanced and fresh viewpoint to drive continuous improvement
Demonstrated ability to remain unbiased and foster an inclusive culture in a diverse working environment
Nice to have:
Familiarity with digital platform uplift initiatives is highly desirable
Active industry participation or engagement with relevant bodies would be advantageous
What we offer:
Competitive base salary (which is annually reviewed)
Benefits that support you (and your family) to be well, live well and save well