Cash Services Governance Controls Lead Analyst

• Serve as a subject matter expert, developing and implementing business initiatives, client solutions, and projects
• Stay abreast of developments within the firm's transformation and control initiatives
• Manage the volume, quality, timeliness, and delivery of complex deliverables for the broader Cash Services organization
• Be accountable for the integrity of processes, operations, and associated results
• Conduct detailed analysis of complex issues where the optimal course of action is not immediately evident
• Investigate various scorecards and performance management tools to mitigate exposure
• Continuously identify and drive opportunities to improve and strengthen organizational delivery
• Define, develop, implement, and track appropriate margin-related Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
• Identify the need for and establish necessary guardrails to support the operational delivery
• Manage stakeholders to ensure a best-in-class client experience
• Collaborate with Risk and Controls teams and second-line partners
• Contribute to the establishment of operational standards for others
• Develop and execute business plans, policies, and procedures
• Apply strong analytical skills to filter, prioritize, and validate potentially complex material
• Demonstrate commitment to process improvement, client service, control, and cost reduction
• Provide in-depth and sophisticated analysis to define problems and develop solutions
• Influence strategic functional decisions through expert advice
• Build and maintain effective relationships with colleagues, management, and internal/external clients and stakeholders
• Act as a technical expert, serving as a key advisor on significant business/product decisions

• 6-10 years of relevant experience
• Significant industry experience required
• Advanced usage of Microsoft products (Excel, PowerPoint, Word)
• Proven ability to manage complex issues related to operations management and implement and manage a successful risk/control environment
• Execution focused mindset to overcome obstacles and minimizes bureaucracy
• Demonstrated exceptional communication, influencing and negotiation skills with senior leaders across functions to articulate complex recommendations
• Ability to develop partnerships with Technology, Compliance/Risk, Finance, HR and key internal stakeholders
• Impeccable integrity and judgment
• Leadership, talent management and team building experience may serve as an asset

Leadership, talent management and team building experience

• Cafeteria Program
• Home Office Allowance (for colleagues working in hybrid work models)
• Paid Parental Leave Program (maternity and paternity leave)
• Private Medical Care Program and onsite medical rooms at our offices
• Pension Plan Contribution to voluntary pension fund
• Group Life Insurance
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms
• Flexible work arrangements to support you in managing work - life balance
• Career progression opportunities across geographies and business lines
• Socially active employee communities with diverse networking opportunities