This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are looking for an experienced and client-focused cash management service specialist to join our FCS team. This role is critical in supporting our India clients with their day-to-day cash management and digital banking needs.
Job Responsibility:
Serve as primary point of contact for clients with objective of maintaining and building long-term relationships
Analyze customer requests and reminders
Process and respond to customer requests within given time frame
Communicate to concerned teams of follow-up/resolutions of requests processed
Enter/list customer requests in customer request tracking tool
Ensure all information necessary for resolution is recorded
Ensure processing follows validated procedures
Maintain records/documents to accurately document client requests and past discussions
Inform customers of incidents that could impact them and inform them of resolution
Escalate immediately necessary teams for atypical requests and recurrent/major complaints
Co-ordinate with internal teams for smooth implementation and resolution of client issues
Ensure compliance with KYC, AML and regulatory requirements during client journey
Requirements:
Experience as a client-focused cash management service specialist
Ability to serve as primary point of contact for clients
Ability to analyze customer requests and reminders
Ability to process and respond to customer requests within given time frame
Ability to communicate to concerned teams about follow-up/resolutions
Ability to enter/list customer requests in tracking tool
Ability to maintain records/documents of client requests
Ability to inform customers of incidents and resolutions
Ability to escalate atypical requests and major complaints
Ability to co-ordinate with internal teams
Knowledge of compliance with KYC, AML and regulatory requirements