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Cash Management Implementation & Client Services Manager

India, Mumbai · Job Posted March 21, 2026
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Job Description

We are looking for an experienced and client-focused cash management service specialist to join our FCS team. This role is critical in supporting our India clients with their day-to-day cash management and digital banking needs.

Job Responsibility

  • Serve as primary point of contact for clients with objective of maintaining and building long-term relationships
  • Analyze customer requests and reminders
  • Process and respond to customer requests within given time frame
  • Communicate to concerned teams of follow-up/resolutions of requests processed
  • Enter/list customer requests in customer request tracking tool
  • Ensure all information necessary for resolution is recorded
  • Ensure processing follows validated procedures
  • Maintain records/documents to accurately document client requests and past discussions
  • Inform customers of incidents that could impact them and inform them of resolution
  • Escalate immediately necessary teams for atypical requests and recurrent/major complaints
  • Co-ordinate with internal teams for smooth implementation and resolution of client issues
  • Ensure compliance with KYC, AML and regulatory requirements during client journey

Requirements

  • Experience as a client-focused cash management service specialist
  • Ability to serve as primary point of contact for clients
  • Ability to analyze customer requests and reminders
  • Ability to process and respond to customer requests within given time frame
  • Ability to communicate to concerned teams about follow-up/resolutions
  • Ability to enter/list customer requests in tracking tool
  • Ability to maintain records/documents of client requests
  • Ability to inform customers of incidents and resolutions
  • Ability to escalate atypical requests and major complaints
  • Ability to co-ordinate with internal teams
  • Knowledge of compliance with KYC, AML and regulatory requirements

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