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You will work as part of a small team playing a vital role in ensuring the efficient and accurate management of ATM cash demands. Through the collation, manipulation and interpretation of cash disbursement information from our Cash Centres and customer’s systems, you will be responsible for producing accurate ATM demand forecasts, ATM replenishment orders and Cash Centre Bulk Till orders to meet demanding SLAs for cash utilisation.
Job Responsibility:
Producing accurate ATM demand forecasts, ATM replenishment orders and Cash Centre Bulk Till orders
Monitoring ATM performance
Resolving customer queries and complaints related to cash orders
Producing detailed performance reports
Collaborating with ATM Coordination Team and Customer Account Coordinators
Maintaining meticulous records of ATM activity
Working with manager to review and enhance processes
Attending regular meetings
Maintaining clear communication across the team and wider business
Requirements:
Experience working in an administrative support role
Ability to manage workloads with accuracy and attention to detail
Strong communication skills (both written and verbal)
Must be able to pass criminal record, personal credit and ID checks
Must have verifiable 5-year employment/unemployment/educational history
Nice to have:
Proactive approach
Strong analytical skills
Positive attitude towards learning and development
Ability to adapt to changing customer needs and business environments
What we offer:
33 days holiday per year (including bank holidays)