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We are seeking a customer-focused Cash Forecasting Coordinator. As a Cash Forecasting Coordinator, you will work as part of a small team playing a vital role in ensuring the efficient and accurate management of ATM cash demands. Through the collation, manipulation and interpretation of cash disbursement information from our Cash Centres and customer’s systems, you will be responsible for producing accurate ATM demand forecasts, ATM replenishment orders and Cash Centre Bulk Till orders to meet demanding SLAs for cash utilisation. Key responsibilities include monitoring ATM performance, promptly resolving customer queries and complaints related to cash orders, and producing detailed performance reports. You will collaborate closely with the ATM Coordination Team and Customer Account Coordinators to address cash-related issues and support new ATM installations. In this role, you will maintain meticulous records of ATM activity, producing accurate reports and working with your manager to review and enhance processes, ensuring the department adapts to evolving business needs. Attending regular meetings and maintaining clear communication across the team and wider business will be essential to your success.
Job Responsibility
Collation, manipulation and interpretation of cash disbursement information
Producing accurate ATM demand forecasts
Producing ATM replenishment orders and Cash Centre Bulk Till orders
Monitoring ATM performance
Promptly resolving customer queries and complaints related to cash orders
Producing detailed performance reports
Collaborating closely with the ATM Coordination Team and Customer Account Coordinators
Maintaining meticulous records of ATM activity
Producing accurate reports
Working with manager to review and enhance processes
Attending regular meetings
Maintaining clear communication across the team and wider business
Requirements
Experience working in an administrative support role
Ability to manage workloads with accuracy and attention to detail
Strong communication skills (both written and verbal)
Positive attitude towards learning and development
Ability to adapt to changing customer needs and business environments
Must be able to pass criminal record, personal credit and ID checks
Must have verifiable 5-year employment/unemployment/educational history
What we offer
33 days holiday per year (including bank holidays)