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Cash & Collect Manager

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Unilever

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Location:
Philippines , Metro Manila

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a high-impact Accounts Receivable Manager to lead end-to-end cash collection, credit management, and working capital delivery. This role is critical in strengthening cash flow, reducing financial risk, and driving operational excellence across Cash & Collect. The role will lead a team while partnering closely with internal stakeholders and customers to improve collection performance, elevate customer collaboration, and accelerate the digitalization of the end-to-end collections process.

Job Responsibility:

  • Lead end-to-end accounts receivable and collections processes
  • Ensure timely collection of outstanding invoices aligned with agreed payment terms
  • Monitor customer aging and proactively address overdue balances
  • Deliver accurate cash flow forecasting and working capital plans
  • Build and manage monthly overdue forecasts
  • Define and enforce credit policies and collection strategies
  • Evaluate customer payment behavior and recommend credit limits
  • Proactively identify high-risk accounts and drive escalation actions
  • Lead negotiations on payment plans and settlements where required
  • Bring to life the Diamond Model by building direct partnerships with customers' Finance teams
  • Drive joint accountability with customers for collections performance and payment discipline
  • Act as a strategic partner to key accounts to resolve disputes, unblock payments, and improve cash conversion
  • Establish regular governance with customers to track overdue balances and drive action plans
  • Lead the digitalization of the end-to-end Cash & Collect process
  • Identify and implement automation opportunities across collections, reporting, and customer engagement
  • Improve visibility of AR performance through dashboards, analytics, and predictive insights
  • Drive process simplification and standardization to improve cycle times and efficiency
  • Ensure compliance with internal controls, credit policies, and accounting standards
  • Act as primary liaison for Internal, Corporate, and Statutory audits
  • Own governance forums to track Cash & Collect performance and delivery
  • Drive structured KPI tracking, issue escalation, and performance management
  • Serve as the main escalation point for collection issues and disputes
  • Collaborate closely with Customer Development, Customer Experience, Finance, and customer finance teams on customer strategies
  • Build strong working relationships with customer finance counterparts to improve payment discipline, resolve disputes, and accelerate collections
  • Align stakeholders on credit approvals, overdue management, and risk mitigation
  • Lead, coach, and develop the Accounts Receivable / Cash & Collect team
  • Drive a high-performance culture focused on accountability, service, and results
  • Build team capabilities in credit management, negotiations, analytics, and business partnering
  • Strengthen the team's ability to engage proactively with Customer Development, Finance, and customers to influence outcomes and drive collections performance
  • Develop strong commercial and stakeholder acumen within the team to enable effective collaboration and decision-making
  • Set clear targets and monitor individual and team performance against KPIs
  • Ensure consistent implementation of operating frameworks across Cash & Collect
  • Review hub or service performance through structured KPI reviews
  • Drive continuous improvement initiatives to enhance service levels and efficiency

Requirements:

  • Bachelor's degree in Finance, Accounting, or related field
  • Strong experience in Accounts Receivable, Credit Management, or Collections
  • Proven track record in delivering working capital improvements
  • Experience leading teams and managing cross-functional stakeholders
  • Strong analytical, forecasting, and problem-solving capabilities
  • At least 5+ years of experience in FMCG or high-volume commercial environments
  • Exposure to shared services or hub-based operations
  • Experience in driving digital transformation or process automation
  • Familiarity with ERP systems (SAP preferred)

Additional Information:

Job Posted:
May 14, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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