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Cash Application Supervisor

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Aramark

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Location:
United States , Nashville

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Category:
Finance

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Contract Type:
Not provided

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Salary:

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Job Description:

The Cash Application Supervisor is responsible for overseeing the daily operations of the cash application function, ensuring accurate and timely posting of customer payments, reconciling discrepancies, and supporting overall accounts receivable performance. This role manages a team of cash application specialists and partners closely with profit center leaders and finance teams to maintain strong cash flow and customer account accuracy.

Job Responsibility:

  • Supervise, coach, and develop a team of cash application specialists
  • Establish performance goals and monitor productivity, accuracy, and timeliness
  • Provide ongoing training and support to improve team capability
  • Manage staffing, scheduling, and workload distribution
  • Oversee daily posting of customer payments (checks, ACH, wires, lockbox)
  • Ensure accurate and timely application of payments to customer accounts
  • Monitor unapplied cash and drive resolution of unidentified or misapplied payments
  • Lead research and resolution of payment discrepancies, short pays, and deductions
  • Partner with profit center leaders to resolve account issues, payment discrepancies, and customer disputes
  • Provide support for cash-related reconciliations through data validation and variance research
  • Ensure proper handling of remittance data and customer payment details
  • Identify and implement process improvements to increase efficiency and accuracy
  • Develop and maintain standard operating procedures (SOPs)
  • Ensure compliance with internal controls, policies, and audit requirements
  • Support month-end close activities and reporting requirements
  • Leverage ERP systems and cash application tools to optimize workflows
  • Generate and analyze reports on cash application metrics (e.g., unapplied cash, posting timeliness)
  • Collaborate with IT or system teams on enhancements and automation
  • Provide visibility and insights to profit center leaders on payment trends, issues, and opportunities

Requirements:

  • Bachelor's degree in accounting, Finance, or related field (preferred)
  • 5+ years of accounts receivable or cash application experience
  • 2+ years of supervisory or team lead experience
  • Strong understanding of accounts receivable and cash application processes
  • Experience with ERP and reporting systems (e.g., Oracle, BlackLine, Power BI)
  • Excellent problem-solving and analytical skills
  • High attention to detail and accuracy
  • Strong communication and interpersonal skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Proficiency in Excel and reporting tools

Nice to have:

  • Experience with lockbox processing and electronic payments
  • Knowledge of automation tools or AI-driven cash application solutions
  • Experience working in a shared services or high-volume environment
  • Experience with ServiceNow for ticket management and workflow automation

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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