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Citi Logo Citi · IT - Administration

Cash And Trade Processing Representative

United States, Newark Employment contract 43960.00 - 57340.00 USD / Year · Job Posted June 15, 2026
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Job Description

The Cash and Trade Processing Representative (in-house trainer) is responsible for delivering effective training programs that drive employee performance, quality, and productivity within the Public Sector Lockbox environment. This role supports onboarding, cross-functional education, and continuous development, ensuring employees meet operational and compliance standards in a highly regulated, high-security setting. The trainer also serves as a subject matter expert (SME), mentor, and quality advocate. Work schedule Monday - Friday 3:00pm - 11:30pm

Job Responsibility

  • Utilize effective training methods to facilitate new hire onboarding and cross-functional education
  • Deliver structured and engaging training sessions aligned with operational requirements
  • Actively participate in all training initiatives and contribute to continuous improvement of training programs
  • Apply strong empathy and understanding of adult learning principles to support diverse learning styles
  • Stay current with evolving training techniques and implement best practices in instruction
  • Accountable for increasing new hire performance to meet established productivity and quality standards
  • Monitor trainee progress and provide timely coaching, guidance, and constructive feedback
  • Accept and provide feedback in a professional and constructive manner
  • Escalate observed issues with new hires appropriately and in a timely manner
  • Provide feedback and guidance to staff (as requested by leadership/AVP) regarding quality and productivity
  • Accountable for maintaining quality and productivity efficiency across trainees
  • Perform quality control checks, including spot checks and batch reviews
  • Complete and maintain Error Tracking Spreadsheets to identify trends and improvement opportunities
  • Demonstrate a high level of focus and attention to detail to minimize errors and rework
  • Ensure all work aligns with departmental standards and performance metrics
  • Maintain extensive knowledge of Public Sector Lockbox core functions
  • Demonstrate strong proficiency across all operational functions
  • Maintain a working knowledge of data entry systems and processes
  • Professionally interact and collaborate with team members, peers, and managers across shifts and sites
  • Actively participate in cross-site and cross-shift committees and initiatives
  • Contribute to a positive team environment and foster a collaborative culture
  • Support and promote consistency in training practices across locations
  • Operate within a highly regulated, high-security environment at all times
  • Adhere strictly to departmental policies, corporate procedures, dress code, client requirements, and compliance guidelines
  • Ensure all training reinforces compliance expectations and audit readiness
  • Embrace organizational change and support evolving business directives
  • Participate in self-development and company-sponsored training programs (including Citi development training)
  • Support higher-level or specialized operational tasks as needed, including assisting with sensitive processes (e.g., terminations support)
  • Demonstrate flexibility in supporting business needs across functions and teams
  • Perform additional responsibilities and duties as assigned by leadership

Requirements

  • Strong proficiency in Public Sector Lockbox operations
  • Experience in training, coaching, mentoring, or knowledge transfer
  • Working knowledge of data entry functions
  • Strong understanding of quality control and productivity standards
  • Excellent attention to detail and organizational skills
  • Ability to deliver feedback effectively and professionally
  • Strong interpersonal, communication, and collaboration skills
  • Ability to work in a fast-paced, high-security, and compliance-driven environment

Nice to have

  • Experience in a regulated or financial services environment
  • Familiarity with adult learning methodologies and training delivery techniques
  • Experience working across multiple sites or shifts

What we offer

  • medical
  • dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages including planned time off (vacation), unplanned time off (sick leave), and paid holidays
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