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Cash and Clearing Representative

https://www.citi.com/ Logo

Citi

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Location:
Morocco , Casablanca

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Category:
Banking

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

The role is responsible for delivering excellent customer service and accurately processing a variety of financial transactions for clients. It is crucial for maintaining the bank's reputation and ensuring compliance with financial regulations in daily operations.

Job Responsibility:

  • Process customer transactions efficiently and accurately, including deposits, withdrawals, payments, and cashing checks
  • Handle cash, balance currency, and reconcile cash drawers at the beginning and end of shifts
  • Manage different types of reports for regulator
  • Assist customers with account inquiries, resolve basic transaction discrepancies, and provide information as requested by partners and regulators
  • Maintain a high level of customer service, building rapport and identifying opportunities to refer customers to appropriate banking specialists
  • Adhere to all bank policies, procedures, and regulatory requirements, demonstrating a strong focus on risk management and fraud prevention
  • Collaborate effectively with branch team members to achieve operational goals and enhance the customer experience
  • Safeguard bank assets by following security protocols and maintaining confidentiality of customer information

Requirements:

  • Previous experience in cash handling, customer service, or a related field is preferred
  • Excellent verbal communication and interpersonal skills
  • Proficiency in English and French
  • Strong attention to detail and accuracy in handling financial transactions
  • Basic computer proficiency and ability to learn new systems
  • Ability to work effectively in a team environment
What we offer:
  • Access to Cafeteria
  • Private Medical Care Program and onsite medical rooms at our offices
  • Pension Plan Contribution to voluntary pension fund
  • Group Life Insurance
  • Employee Assistance Program
  • Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
  • Flexible work arrangements to support you in managing work-life balance
  • Career progression opportunities across geographies and business lines
  • Socially active employee communities with diverse networking opportunities

Additional Information:

Job Posted:
November 15, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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