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We are seeking a dedicated and compassionate Caseworker to support victims of crime and traumatic incidents at the National Contact Centre team in Cardiff, working 37.5 hours a week. This is for 12 months fixed term.
Job Responsibility:
Effectively manage a caseload of self-referrals or referred service users
Undertaking risk and needs assessments to address the specific needs of the client
Follow relevant safeguarding policies and procedures
Maintain accurate and confidential case records
Developing and maintaining effective working relationships and promote effective communication between staff and other stakeholders
Requirements:
An understanding of the impact of crime and traumatic incidents on victims
Experience of managing a caseload including complex case management
The ability to balance competing needs and priorities
The ability to work independently and as part of a team
Effective verbal and written communication skills
What we offer:
Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave
Birthday Leave: An extra day off for your birthday
Pension Plan: 5% employer contribution
Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments
Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts
Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance
Wellbeing Support: Employee assistance programme and wellbeing support
Inclusive Networks: Access to EDI networks and colleague cafes
Sustainable Travel: Cycle to work scheme and season ticket loans
Career Development: Ongoing training and support with opportunities for career progression