Caseworker

• Make calls to offer support to victims of crime, delivering immediate support
• Develop, deliver and monitor safety and support plans for those affected by crime who accept ongoing support, which will include providing resources, interventions, and information to all service users
• Work alongside and oversee the casework management of a small number of volunteer supporters
• Liaise and actively engage with other local providers to share information on the VS service offer and options for victims and survivors
• Use a bespoke case management system to maintain accurate and confidential records and contribute to monitoring information including the collection of outcomes
• Working as part of a team with staff and the volunteer team to provide a seamless service to clients

• Strong written & verbal communication skills
• Strong IT skills, including the ability to navigate and utilise bespoke case management systems effectively and an ability to use Microsoft Office applications to a high standard
• Good organisational & time management skills, able to manage competing needs and priorities
• To work effectively both as part of a team & independently
• To develop & maintain partnerships with internal & external organisations
• The ability to maintain professional boundaries & confidentiality
• Personal resilience to manage exposure to highly emotional or sensitive demands of the role
• A driving license and access to a vehicle considered an essential requirement

Experience in managing a caseload and of completing risk & needs assessments

• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave
• Birthday Leave: An extra day off for your birthday
• Pension Plan: 5% employer contribution
• Welcome Bonus: £500 on successful completion of probation period
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance
• Wellbeing Support: Employee assistance programme and wellbeing support
• Inclusive Networks: Access to EDI networks and colleague cafes
• Sustainable Travel: Cycle to work scheme and season ticket loans
• Career Development: Ongoing training and support with opportunities for career progression