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Caseworker

latinomemphis.org Logo

Latino Memphis

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Location:
United States , Greenville

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Category:
-

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Contract Type:
Employment contract

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Salary:

22.00 USD / Hour

Job Description:

This position assists with the provision of core services and provides short-term case management for refugee families in coordination with WR staff, local churches, and the broader community. This position will be responsible for providing ongoing client services and administrative tasks for the receptions and placement and match grant programs. This is a limited-term position funded through a grant agreement until 5/1/26 and contingent upon funding extension.

Job Responsibility:

  • Coordinate pre-arrival details for incoming refugees and their family
  • Secure and/or assist with preparing housing for refugee clients prior to their arrival in the U.S.
  • Work alongside the volunteer coordinator to ensure clients are well received from the airport and provided with material needs support upon arrival
  • Provide newly arriving refugee families with core services during the first 90 days post-arrival and additional support up to 180 days for refugees and asylees enrolled in Match Grant
  • Assist staff with providing clients with initial and on-going orientations to life in the U.S.
  • Ensure that clients promptly receive health screenings, public aid enrollment, ESL enrollment, social security application, WIC appointment (when needed), community resources, and help with phones & internet set-ups, and securing clothing/household items
  • Assist with lease signings and utility start-ups
  • Ensure clients have access to food assistance (gift cards and/or food pantries) when there is a delay in food stamps
  • Ensure clients know where the grocery stores are and provide an initial trip to the store when necessary
  • Request checks from the finance department and ensure clients receive funds in a timely manner to pay rent in the first 90 days and provide education/orientation to clients around paying housing and utility bills
  • Perform home visits and evaluations during the resettlement period (first 90 days post-arrival)
  • Conduct additional screening and follow-up evaluations for cases with minors traveling alone
  • Conduct additional home visits and financial budgeting assistance at day 120 and day 180 for clients enrolled in Match Grant to ensure self-sufficiency is achieved
  • Conduct comprehensive family assessment with each client, develop individual client service plans based on strengths and needs, and facilitate connections to appropriate services and resources
  • Conduct home visits and regular check-ins during the first 90 days to assess goal progression, to evaluate family stability and needs, and to provide support and guidance to clients through case management
  • Empower clients while providing them with tools necessary to meet their goals
  • Provide mediation services between clients and outside entities (i.e., neighbors, landlords, volunteers, service providers, etc.)
  • Provide interpretation and translation in times where no other options are available for staff
  • Other duties as assigned
  • Maintain timely and accurate client files, case notes, and reporting records
  • Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events
  • Provide supervision and accountability for department interns when assigned
  • Work closely with internal service teams and external service providers to ensure comprehensive service provision
  • Collaborate with volunteers and Volunteer Services staff to support the work of volunteers engaging with clients to meet the goals of the client’s service plan
  • Assist with monthly reports for R&P and semi-annual and annual reports

Requirements:

  • Mature and personal Christian faith
  • Committed to the mission, vision, and values of World Relief
  • Desire to serve and empower the Church to impact vulnerable communities
  • Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
  • Experience in social services or case management preferred
  • MS Office skills required
  • Cross-cultural experience required
  • Valid driver’s license, regular access to a vehicle, and ability/willingness to drive 15-passenger van required
  • Regular travel is required (client’s home and aiding in the connection to other service providers)
  • Occasional evenings or weekends required

Nice to have:

  • Strong interpersonal communication and conflict resolution skills
  • Strong organizational skills and ability to maintain detailed, accurate records
  • Ability to work independently in achieving program goals, while collaborating with team and other departments to ensure client success
  • Highly self-motivated with good follow-through and problem-solving skills
  • Fluency in Arabic, Burmese, Russian, Swahili, French, Spanish, Pashto, or Dari strongly preferred
  • Task oriented and excellent time management skills
What we offer:
  • Competitive benefits package
  • Employee discount program for full-time employees
  • Gold-level Cigna Healthy Workforce Designation well-being program

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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