Caseworker Job at Latino Memphis (Greenville)

Job Description

This position assists with the provision of core services and provides short-term case management for refugee families in coordination with WR staff, local churches, and the broader community. This position will be responsible for providing ongoing client services and administrative tasks for the receptions and placement and match grant programs. This is a limited-term position funded through a grant agreement until 5/1/26 and contingent upon funding extension.

Job Responsibility

Coordinate pre-arrival details for incoming refugees and their family
Secure and/or assist with preparing housing for refugee clients prior to their arrival in the U.S.
Work alongside the volunteer coordinator to ensure clients are well received from the airport and provided with material needs support upon arrival
Provide newly arriving refugee families with core services during the first 90 days post-arrival and additional support up to 180 days for refugees and asylees enrolled in Match Grant
Assist staff with providing clients with initial and on-going orientations to life in the U.S.
Ensure that clients promptly receive health screenings, public aid enrollment, ESL enrollment, social security application, WIC appointment (when needed), community resources, and help with phones & internet set-ups, and securing clothing/household items
Assist with lease signings and utility start-ups
Ensure clients have access to food assistance (gift cards and/or food pantries) when there is a delay in food stamps
Ensure clients know where the grocery stores are and provide an initial trip to the store when necessary
Request checks from the finance department and ensure clients receive funds in a timely manner to pay rent in the first 90 days and provide education/orientation to clients around paying housing and utility bills
Perform home visits and evaluations during the resettlement period (first 90 days post-arrival)
Conduct additional screening and follow-up evaluations for cases with minors traveling alone
Conduct additional home visits and financial budgeting assistance at day 120 and day 180 for clients enrolled in Match Grant to ensure self-sufficiency is achieved
Conduct comprehensive family assessment with each client, develop individual client service plans based on strengths and needs, and facilitate connections to appropriate services and resources
Conduct home visits and regular check-ins during the first 90 days to assess goal progression, to evaluate family stability and needs, and to provide support and guidance to clients through case management
Empower clients while providing them with tools necessary to meet their goals
Provide mediation services between clients and outside entities (i.e., neighbors, landlords, volunteers, service providers, etc.)
Provide interpretation and translation in times where no other options are available for staff
Other duties as assigned
Maintain timely and accurate client files, case notes, and reporting records
Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events
Provide supervision and accountability for department interns when assigned
Work closely with internal service teams and external service providers to ensure comprehensive service provision
Collaborate with volunteers and Volunteer Services staff to support the work of volunteers engaging with clients to meet the goals of the client’s service plan
Assist with monthly reports for R&P and semi-annual and annual reports

Requirements

Mature and personal Christian faith
Committed to the mission, vision, and values of World Relief
Desire to serve and empower the Church to impact vulnerable communities
Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
Experience in social services or case management preferred
MS Office skills required
Cross-cultural experience required
Valid driver’s license, regular access to a vehicle, and ability/willingness to drive 15-passenger van required
Regular travel is required (client’s home and aiding in the connection to other service providers)
Occasional evenings or weekends required

Nice to have

Strong interpersonal communication and conflict resolution skills
Strong organizational skills and ability to maintain detailed, accurate records
Ability to work independently in achieving program goals, while collaborating with team and other departments to ensure client success
Highly self-motivated with good follow-through and problem-solving skills
Fluency in Arabic, Burmese, Russian, Swahili, French, Spanish, Pashto, or Dari strongly preferred
Task oriented and excellent time management skills

What we offer

Competitive benefits package
Employee discount program for full-time employees
Gold-level Cigna Healthy Workforce Designation well-being program

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