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Caseworker

victimsupport.org.uk Logo

Victim Support

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Location:
United Kingdom , Cardiff

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Category:
Public Sector

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Contract Type:
Not provided

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Salary:

26830.20 GBP / Year
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Job Description:

We have an exciting opportunity for a Caseworker (known internally as an ASB Victims’ Champion) to join the Victim Support team in Cardiff, working 37.5 hours a week. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we’d love to hear from you.

Job Responsibility:

  • Work within a multi-agency setting alongside Cardiff Council to provide tailored support to Victims of Anti-Social Behaviour in the Cardiff area
  • Recruit and manage a base of volunteers to help deliver the service
  • Liaise with the Council in respect of new referrals, ongoing casework and to seek advice and guidance as required
  • Promote awareness of the service and driving referrals

Requirements:

  • to work constructively with groups and individuals in the community
  • to work proactively to recruit volunteers
  • the ability to lead, motivate, supervise & support a team of volunteers
  • to deliver coaching and training as appropriate to volunteers
  • the ability to think strategically & plan ahead
  • Able to deliver direct services to a client group
  • good interpersonal skills appropriate to the support of people in crisis
  • to be able to communicate effectively in writing and verbally with a wide range of people
  • an organised, methodical & dependable approach to work
  • the ability to prioritise & deal with competing demands
  • to work without direct supervision, demonstrating a high level of self-management, motivation & determination
  • Able to apply problem solving techniques
What we offer:
  • Flexible Working Options: Including hybrid working
  • Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave
  • Birthday Leave: An extra day off for your birthday
  • Pension Plan: 5% employer contribution
  • Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments
  • Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts
  • Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance
  • Wellbeing Support: Employee assistance programme and wellbeing support
  • Inclusive Networks: Access to EDI networks and colleague cafes
  • Sustainable Travel: Cycle to work scheme and season ticket loans
  • Career Development: Ongoing training and support with opportunities for career progression

Additional Information:

Job Posted:
March 20, 2026

Expiration:
April 03, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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