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Caseworker

victimsupport.org.uk Logo

Victim Support

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Location:
United Kingdom , Lincolnshire

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Category:
Public Sector

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Contract Type:
Not provided

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Salary:

16651.20 - 27752.00 GBP / Year
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Job Description:

We are seeking a dedicated and compassionate Caseworker to join our Operations team in Lincolnshire working 22.5 hours per week, please note that this role may require regular travel throughout the area. Do you want to make a difference every day to the lives of victims? Do you want to advocate for change & improvement for those who need it? Are you resilient and adaptable? Can you work effectively with a focus on support and care?

Job Responsibility:

  • Provide structured, tailored support plans based on holistic assessments for individuals affected by crime
  • Make initial contact with victims via telephone
  • Tailor support to victims' preferences (home visits or conference calls)
  • Explain services and assess impact of crime
  • Develop, deliver, and monitor safety and support plans
  • Provide resources, interventions, and information to service users
  • Manage a caseload of self-referred & referred service users
  • Provide information & advocacy to help navigate the criminal justice process
  • Conduct risk & needs assessments
  • Identify barriers to accessing services & work with partners to provide ongoing support
  • Keep accurate & confidential case records

Requirements:

  • Understanding of the impact of crime on victims
  • Experience in delivering services within a statutory, voluntary, or multi-agency setting
  • Strong written & verbal communication skills
  • Competent IT skills, able to use generic systems
  • Good organisational & time management skills, able to manage competing needs and priorities
  • Ability to work effectively both as part of a team & independently
  • Ability to develop & maintain partnerships with internal & external organisations
  • Ability to maintain professional boundaries & confidentiality
  • Driving license and access to a vehicle (essential requirement, with disability accommodations considered)

Nice to have:

  • Experience in managing a caseload
  • Experience of completing risk & needs assessments
What we offer:
  • Flexible Working Options: Including hybrid working
  • Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave
  • Birthday Leave: An extra day off for your birthday
  • Pension Plan: 5% employer contribution
  • Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments
  • Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts
  • Financial Wellbeing: Access to financial wellbeing hub and salary-deducted finance
  • Wellbeing Support: Employee assistance programme and wellbeing support
  • Inclusive Networks: Access to EDI networks and colleague cafes
  • Sustainable Travel: Cycle to work scheme and season ticket loans
  • Career Development: Ongoing training and support with opportunities for career progression

Additional Information:

Job Posted:
March 22, 2026

Expiration:
April 16, 2026

Employment Type:
Parttime
Work Type:
Hybrid work
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