Caseworker

• Provide structured, tailored support plans based on holistic assessments for individuals affected by crime
• Make initial contact with victims via the telephone
• Tailor the support to them explaining our services, and assessing the impact of crime
• Develop, deliver, and monitor safety and support plans
• Provide resources, interventions, and information to service users
• Manage a caseload of self-referred & referred service users, providing information & advocacy to help them navigate the criminal justice process
• Conduct risk & needs assessments, ensuring each victim receives tailored support & information
• Identify barriers to accessing services & work with partners to provide ongoing support
• Keep accurate & confidential case records on a bespoke case management system
• Make calls to offer support to victims of domestic abuse, delivering immediate support
• Liaise and actively engage with other local providers to share information on the VS service offer
• Work as part of a small team with staff to provide a seamless service to clients
• Ad-hoc travel across the Thames Valley to attend team meetings and in-person supervision sessions
• Provide a face to face service to clients where necessary

• Understanding of the impact of crime on victims
• Experience in delivering services within a statutory, voluntary, or multi-agency setting
• Significant previous experience in managing a challenging caseload
• Significant previous experience of completing risk & needs assessments
• Strong written & verbal communication skills
• Strong IT skills, including the ability to navigate and utilise bespoke case management systems effectively
• Ability to use Microsoft Office applications to a high standard
• Good organisational & time management skills, able to manage competing needs and priorities
• Ability to work effectively both as part of a team & independently
• Ability to develop & maintain partnerships with internal & external organisations
• Ability to maintain professional boundaries & confidentiality
• Proven experience of managing a challenging caseload
• Strong knowledge of safeguarding practices
• A high level of personal resilience to manage exposure to emotional or sensitive demands of the role
• Driving license and access to a vehicle (essential requirement)

Home Working allowance