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We are seeking a dedicated and compassionate Caseworker to join our Domestic Abuse team based at our office in Basingstoke with regular travel required throughout the region. Please note you will be required to work from the office full time.
Job Responsibility:
Provide structured, tailored support plans based on holistic assessments for individuals affected by crime
Make initial contact with victims via the telephone
Tailor support, explain services, and assess the impact of crime
Develop, deliver, and monitor safety and support plans
Provide resources, interventions, and information to service users
Manage a caseload of self-referred & referred service users
Provide information & advocacy to help navigate the criminal justice process
Conduct risk & needs assessments
Identify barriers to accessing services & work with partners to provide ongoing support
Keep accurate & confidential case records on a bespoke case management system
Make calls to offer support to victims of domestic abuse
Liaise and actively engage with other local providers to share information
Work as part of a team with staff and the volunteer team to provide a seamless service to clients
Requirements:
Understanding of the impact of crime on victims
Experience in delivering services within a statutory, voluntary, or multi-agency setting
Strong written & verbal communication skills
Strong IT skills, including the ability to navigate and utilise bespoke case management systems effectively
Ability to use Microsoft Office applications to a high standard
Good organisational & time management skills, able to manage competing needs and priorities
Ability to work effectively both as part of a team & independently
Ability to develop & maintain partnerships with internal & external organisations
Ability to maintain professional boundaries & confidentiality
Personal resilience to manage exposure to highly emotional or sensitive demands of the role
Driving license and access to a vehicle (essential requirement, disability accommodations considered)
Nice to have:
Experience in managing a caseload
Experience of completing risk & needs assessments
What we offer:
Flexible Working Options
Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave
Birthday Leave: An extra day off for your birthday
Pension Plan: 5% employer contribution
Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments
Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts
Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance
Wellbeing Support: Employee assistance programme and wellbeing support
Inclusive Networks: Access to EDI networks and colleague cafes
Sustainable Travel: Cycle to work scheme and season ticket loans
Career Development: Ongoing training and support with opportunities for career progression