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Victim Support Logo Victim Support · Customer Service

Caseworker

United Kingdom, Cardiff 27752.00 GBP / Year · Job Posted July 03, 2026
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Job Description

We are seeking a dedicated and compassionate Caseworker to support victims of crime and traumatic incidents at the National Contact Centre team in Cardiff, working 37.5 hours a week.

Job Responsibility

  • Effectively manage a caseload of self-referrals or referred service users, delivering excellent services which support service goals to victims
  • Ensuring each victim receives an individually appropriate tailored support and information service that fully meets their needs
  • Undertaking risk and needs assessments to address the specific needs of the client in line with VS operating procedures
  • Maintain accurate and confidential case records, complying with data protection and all other legislation
  • Developing and maintaining effective working relationships and promote effective communication between staff and other stakeholders.

Requirements

  • An understanding of the impact of crime and traumatic incidents on victims
  • Experience of managing a caseload including complex case management
  • The ability to balance competing needs and priorities
  • The ability to work independently and as part of a team
  • Effective verbal and written communication skills.

What we offer

  • Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave
  • Birthday Leave: An extra day off for your birthday
  • Pension Plan: 5% employer contribution
  • Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments
  • Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts
  • Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance
  • Wellbeing Support: Employee assistance programme and wellbeing support
  • Inclusive Networks: Access to EDI networks and colleague cafes
  • Sustainable Travel: Cycle to work scheme and season ticket loans
  • Career Development: Ongoing training and support with opportunities for career progression.
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