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Cencora Logo Cencora · Customer Service

Caseworker

Canada 42200.00 - 65010.00 CAD / Year · Job Posted February 20, 2026
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Job Description

This is a 12 month contract position. Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Responsibility

  • The management of the assigned projects and/or cases
  • Adherence to the general company processes
  • Telephone support: Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support
  • Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers
  • Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals
  • Document each activity in program specific database
  • Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager
  • Provide feedback regarding current protocols, database, processes, and inter-departmental relationships
  • Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences
  • With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring
  • Responsible to report all Adverse Events to the assigned units/departments
  • The Caseworker will also be assigned other duties and tasks as required from time to time

Requirements

  • Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education
  • A minimum of one (1) year experience in customer service
  • Bilingual (French/ English) an asset
  • Ability to multitask
  • Attention to detail
  • Strong Problem solving skills
  • Experience in the medical and pharmaceutical field is an asset
  • Working knowledge of Word, Excel and Outlook
  • Strong business and financial acumen
  • Strong analytical and mathematical skills
  • Ability to communicate effectively both orally and in writing
  • Effective interpersonal and leadership skills
  • Effective organizational skills
  • attention to detail
  • Ability to consistently meet deadlines
  • Excellent problem-solving skills
  • ability to resolve issues effectively and efficiently
  • Excellent presentation skills
  • Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

Nice to have

  • Bilingual (French/ English)
  • Experience in the medical and pharmaceutical field

What we offer

  • medical
  • dental
  • vision care
  • comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
  • support for working families
  • backup dependent care
  • adoption assistance
  • infertility coverage
  • family building support
  • behavioral health solutions
  • paid parental leave
  • paid caregiver leave
  • variety of training programs
  • professional development resources
  • opportunities to participate in mentorship programs
  • employee resource groups
  • volunteer activities
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