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Caseworker - Domestic Abuse

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Victim Support

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Location:
United Kingdom , Basingstoke

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Category:
-

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Contract Type:
Not provided

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Salary:

26830.20 GBP / Year
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Job Description:

We are seeking a dedicated and compassionate Caseworker to join our Domestic Abuse team based at our office in Basingstoke. This role is office based and regular travel throughout the region will be required. You will provide structured, tailored support plans based on holistic assessments for individuals affected by crime.

Job Responsibility:

  • Provide structured, tailored support plans based on holistic assessments for individuals affected by crime
  • Make initial contact with victims via the telephone, then tailor the support to them explaining our services, and assessing the impact of crime
  • Develop, deliver, and monitor safety and support plans, providing resources, interventions, and information to service users
  • Manage a caseload of self-referred & referred service users, providing information & advocacy to help them navigate the criminal justice process
  • Conduct risk & needs assessments, ensuring each victim receives tailored support & information
  • Identify barriers to accessing services & work with partners to provide ongoing support
  • Keep accurate & confidential case records on a bespoke case management system
  • Make calls to offer support to victims of domestic abuse, delivering immediate support
  • Liaise and actively engage with other local providers to share information on the VS service offer
  • Work as part of a team with staff and the volunteer team to provide a seamless service to clients

Requirements:

  • Understanding of the impact of crime on victims
  • Experience in delivering services within a statutory, voluntary, or multi-agency setting
  • Strong written & verbal communication skills
  • Strong IT skills, including the ability to navigate and utilise bespoke case management systems effectively and an ability to use Microsoft Office applications to a high standard
  • Good organisational & time management skills, able to manage competing needs and priorities
  • To work effectively both as part of a team & independently
  • To develop & maintain partnerships with internal & external organisations
  • The ability to maintain professional boundaries & confidentiality
  • Personal resilience to manage exposure to highly emotional or sensitive demands of the role
  • Driving license and access to a vehicle (essential requirement, with alternative arrangements possible for disability)

Nice to have:

  • Experience in managing a caseload
  • Experience of completing risk & needs assessments
What we offer:
  • Flexible Working Options
  • Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave
  • Birthday Leave: An extra day off for your birthday
  • Pension Plan: 5% employer contribution
  • Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments
  • Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts
  • Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance
  • Wellbeing Support: Employee assistance programme and wellbeing support
  • Inclusive Networks: Access to EDI networks and colleague cafes
  • Sustainable Travel: Cycle to work scheme and season ticket loans
  • Career Development: Ongoing training and support with opportunities for career progression

Additional Information:

Job Posted:
March 20, 2026

Expiration:
April 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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