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Caseworker- Multicrime

victimsupport.org.uk Logo

Victim Support

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Location:
United Kingdom

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

27752.00 GBP / Year
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Job Description:

Victim Support are looking for a Multi Crime Caseworker to join the National Resilience Team, working 37.5 hours a week. All members of our team are home working, based in the UK, supporting victims of crime virtually (on screen or by phone) throughout England and Wales. We work remotely alongside local Victim Support teams to help them deliver high quality services and to meet demand.

Job Responsibility:

  • be the first point of contact for clients from the area, or contract to which you have been allocated
  • carry a caseload of clients within each allocated area as directed
  • maintain case management records, developing personal support plans, and referring clients on, as required
  • work with colleagues in local teams, and as part of a national team, to ensure that all outcomes and KPI measures are met

Requirements:

  • strong personal resilience, self-motivation and flexibility to work virtually with different teams, as deployed to do so
  • an understanding of the impact of crime on victims
  • experience of working with clients to achieve outcomes, based on needs and risk assessments
  • knowledge and understanding of the requirement for confidentiality and safe working practices
  • effective verbal and written communication skills
  • the ability to work from home effectively, both on your own and as part of a team
What we offer:
  • Flexible Working Options: Including hybrid working
  • Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave
  • Birthday Leave: An extra day off for your birthday
  • Pension Plan: 5% employer contribution
  • Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments
  • Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts
  • Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance
  • Wellbeing Support: Employee assistance programme and wellbeing support
  • Inclusive Networks: Access to EDI networks and colleague cafes
  • Sustainable Travel: Cycle to work scheme and season ticket loans
  • Career Development: Ongoing training and support with opportunities for career progression

Additional Information:

Job Posted:
May 15, 2026

Expiration:
June 09, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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