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Victim Support Logo Victim Support · Customer Service

Caseworker- Children and Young People

United Kingdom, Pontypool 16651.20 - 27752.00 GBP / Year · Job Posted June 15, 2026
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Job Description

We have an exciting opportunity for a Children & Young Persons Caseworker to join the Victim Support team in Gwent, working 22.5 hours a week. This is a fixed term position. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you.

Job Responsibility

  • Managing a caseload of Victims of Crime with the highest level of need, both directly, through in-depth, 1:1 support, and indirectly, by working other service providers
  • Undertaking face to face support, case-tracking and management
  • Carry out effective management of volunteers, assessing their competence to practice using national guidelines
  • Promote the work of Victim Support by attending local community and public events

Requirements

  • Proven track record of successfully delivering a service and working directly with clients or service users in a statutory, voluntary or Multi-Agency Setting(s)
  • Experience of Managing a caseload including complex case management
  • Understanding and knowledge of the requirement for confidentiality and safe working practice and maintenance of files in accordance with the data Protection Act and other legal requirements
  • Understanding and knowledge of an active commitment to promoting equal opportunities and diversity
  • Experience of managing safeguarding issues and relevant legislation
  • Managing, value, providing support and guidance to a team with a strong client service focus
  • Ability to promote the work of a multi-agency hub

What we offer

  • Flexible working options including hybrid working
  • 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
  • An extra day off for your birthday & options to buy or sell annual leave
  • Pension with 5% employer contribution
  • Enhanced sick pay allowances, maternity & paternity payments
  • High Street, retail, holiday, gym, entertainment & leisure discounts
  • Access to our financial wellbeing hub & salary deducted finance
  • Employee assistance programme & wellbeing support
  • Access to EDI networks and colleague cafes
  • Cycle to work scheme & season ticket loans
  • Ongoing training & support with opportunities for career development & progression
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