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We have an exciting opportunity within our Fitness to Practise team. If you offer proven customer service skills and are looking for a career in which you make a difference every day, a role as a Casework Assistant within our Fitness to Practise team offers a rewarding career with significant development opportunities. This post offers excellent potential to increase your expertise within the regulatory sector, whilst making a worthwhile contribution to the safety of dental patients. The work of the Fitness to Practise team is vital in ensuring public confidence in the dental sector. We investigate concerns of shortcomings in conduct or competence where dental patients may be at serious risk. When appropriate, we take action to mitigate that risk. Casework Assistants play an essential supporting role, assisting with administrative and casework tasks to ensure the timely progression of Fitness to Practise cases, in accordance with departmental procedures.
Job Responsibility:
Logging post and ensuring correct distribution to Caseworkers
Creating purchase orders and payment of invoices
Creating dental assets
Providing a high-quality customer service
Managing finance processes
Preparing and summarising case-related documentation
Maintaining accurate records
Tailoring correspondence to suit the requirements of the recipient
Requirements:
Excellent verbal communication skills
Ability to produce high-quality written correspondence
Demonstrable attention to detail
Experience of working in a customer/client-based environment
Experience of working in a regulatory or similar environment, managing sensitive and confidential information
Experience of working in a team supporting others and managing expectations
Strong ICT skills, including Microsoft Office products
Experience of maintaining databases and other records
Strong analytical, research and problem-solving skills
Ability to work independently in planning and organising own workload
Ability to adapt to changing priorities
Committed to equality and diversity in service delivery
What we offer:
27 days’ holiday (plus statutory) - rising to 30 days after two years’ service
Flexitime scheme
Employer pension contributions up to 10%
Buy/Sell annual leave
Enhanced Maternity, Paternity and Adoption leave from one year's service
Life assurance, income protection plan and enhanced sick leave policy
Staff discounts, including eye care contributions and discounted gym membership