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Case Support Administration Officer

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Quantum Support Services

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Location:
Australia , Morwell and Sale

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

88090.00 AUD / Year
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Job Description:

Drive service efficiency and effectiveness by streamlining case admin. Be the core coordinator ensuring clients get timely support!

Job Responsibility:

  • Administrative Mainstay: Provide essential, high-level administrative support to Case Management teams across Inner Gippsland, ensuring smooth daily operations
  • Stakeholder Coordination: Act as a key liaison with external professional stakeholders to facilitate support and services for clients
  • Client Resource Management: Coordinate and organise essential client resources, including brokerage (vouchers and goods), to ensure timely access to support
  • Data & Records Integrity: Maintain accurate client records, prepare reports from systems like Passport, and manage crisis housing documentation (maintenance, condition reports)
  • Team & Client Support: Directly assist practitioners with documentation (case notes, minutes) and promote a welcoming, safe environment for clients, including children and young people

Requirements:

  • Exceptional Administrative & Organisational Skills: strong organisational skills, proficient in record-keeping, data entry, and document preparation, can effectively manage competing priorities while maintaining attention to detail and accuracy
  • Effective & Sensitive Communicator: can communicate clearly, actively listen, and build collaborative working relationships with clients, internal teams, and external stakeholders professionally and sensitively
  • Resilience and Problem-Solving: demonstrates resilience by handling challenging situations constructively, adopting a solution-focused approach, and applying critical thinking to develop practical solutions
  • A Commitment to Client Service: committed to providing client-focused services in line with policies and guidelines, underpinned by an understanding of the drivers, dynamics, and impacts of family violence
  • Valid Victorian Driver’s Licence
  • Working with Children Check
  • Police Check
  • Minimum Diploma of Community Services or other appropriate tertiary qualification/s and experience appropriate to the field
What we offer:
  • Work Life-Balance – Flexible work arrangements
  • Salary packaging
  • Flexi time
  • Wellbeing – Employee Assistance Program
  • Wellbeing Program
  • Wellbeing days
  • Personal Growth | Training & professional development
  • Supervision & support
  • Promotional opportunities within the Organisation
  • Superannuation
  • Annual indexation
  • Portable long service leave
  • Leave opportunities

Additional Information:

Job Posted:
January 04, 2026

Expiration:
January 09, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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