Case Specialist

Retention Specialist

As a Retention Specialist, you’ll bring energy, assertiveness, and a client-firs...

Location

Poland , Krakow

Salary:

8100.00 - 10100.00 PLN / Month

MyTennisLessons

Expiration Date

Until further notice

Requirements

Strong communication and influence skills, with the ability to collaborate across teams and present to stakeholders
Strong english skills both verbal and written with technical aptitude to effectively engage with disgruntled clients and conduct proactive outreach
Impeccable emotional intelligence and customer service skills including strong written and verbal communication
Ability to manage multiple clients, cases, and projects in a fast-paced environment
Background in client retention, account management, or customer success with measurable success
Solutions-oriented and proactive mindset with strong problem-solving skills
Adaptability and agility to comfortably navigate ambiguity and complexity with a flexible attitude that thrives in a fast-paced evolving environment
1–3 years of relevant retention experience in account management, support, or retention
Background in payment processing and/or software solutions
1-3 years preferred working in the payment processing and/or software solutions industries

Job Responsibility

Manage a high volume of inbound and outbound requests including Salesforce case assignment, email requests, At Risk detection and churn requests with professionalism, urgency, and empathy
Engage primarily our B and C client segments to understand their business needs, challenges, and reasons for dissatisfaction or cancellation in an attempt to retain business and bring the account to a healthy state
Proactive and reactive case management to outbound via telephone and email to conduct health checks on newly onboarded clients along with risk and escalation resolution to avoid churn
Collaborate cross-functionally with Sales, Support, and Client Success teams to research, resolve, and recover at-risk accounts
Present tailored solutions, product enhancements, or alternative pricing structures to retain clients and improve satisfaction
Negotiate cancellations and develop creative retention strategies to reduce churn and preserve recurring revenue
Document all client interactions, resolutions, and outcomes accurately in Salesforce using best practices in case management and prioritization of tasks
Meet performance activity targets and retention metrics to drive direct client engagement and identify trends and opportunities for improved revenue and rooftop retention and growth
Participate in proactive outreach campaigns targeting accounts showing early signs of disengagement
Maintain expert-level knowledge of SpotOn’s products, services, and value propositions to confidently position benefits to clients

What we offer

Fully paid private healthcare in LuxMed
Access to the Worksmile platform with a monthly top-up
Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
New, modern, bright and comfortable office space in the city centre
A lot of free parking spots around the office
Access to the company’s library
Great working atmosphere
Chill out room with a PlayStation, table tennis, and mini gym
Free snacks and beverages in a kitchen
Company parties and social activities

Fulltime

Data Officer

The Data Officer’s job is to guarantee the optimised management of vigilance dat...

Location

India

Salary:

Not provided

Product Life Group

Expiration Date

Until further notice

Requirements

BPharm / MPharm
1-3 years of experience in pharmacovigilance
Management of vigilance data
Management of generic or client specific email boxes
Initial registration of vigilance cases into internal tracking tool
Duplicate search in the safety database (Client or PLG)
Initial triage assessment and data entry, MedDRA, narrative writing of vigilance cases into the client safety database after checking for duplicates
Be able to identify the seriousness of the case with or without the support of medically qualified personnel and using IME list where applicable and assessment of submission requirements
Preparation of initial email (in the context of follow- up request), requests for clarification and acknowledgements for the follow up of vigilance cases
Case closure

Job Responsibility

Guarantee the optimised management of vigilance data, both in terms of safety, administration, including traceability, in terms of the integration of this data into the various tools available (authorities, customer tools, internal tools)
Carry out the initial use of this data via ad hoc extractions in accordance with the objectives defined upstream
Contribute to the proper organisation of his/her Line Of Business
Database extraction of data for the calculation of KPIs
Preparation of activity reports for clients and activity monitoring for the calculation of quality / performance indicators
Support for the coordination of activities (including planning and monitoring) ensuring effective communication to the coordination team regarding cases received with short timelines to meet regulatory deadlines
Provision of weekly/monthly/quarterly/yearly reports and activity monitoring for transmission to clients
Participation in audits to present the activity
Manage the processes related to the division’s activities and to ensure their proper implementation within the division

Fulltime

New

Location

India

Salary:

Not provided

Product Life Group

Expiration Date

Until further notice

Requirements

Doctor in Pharmacy/Pharmacist by training
4-5 years of experience in a similar position
Database experience preferred
Knowledge of current regulations
Process oriented
Rigorous and ability to work in a team
Use of Microsoft Office tools
Ability to multitask
Flexibility
Excellent communication skills

Job Responsibility

Responsible for the Quality control of vigilance cases
Medical evaluation of reports
Data entry of vigilance cases in ad hoc databases or in other formats agreed with the client
Follow-up request of vigilance cases by phone/mail
Pre-analysis of complex cases prior to data entry
Medical evaluation of files on: Coding (according to applicable dictionary)
Causal relationship between the effects and the intake of suspect products (according to applicable method)
The expected/listed or unlisted nature of the events/effects/incidents
The seriousness of the events/effects/incidents and the case
Identification of submission requirements for each case

Fulltime

New

Case Specialist-Pharmacovigilance

Commercial Eyes, a ProductLife Group of companies, is looking for a Case Special...

Location

Philippines

Salary:

Not provided

Product Life Group

Expiration Date

Until further notice

Requirements

Doctor in Pharmacy/ pharmacist by training
3-5 years of experience in a similar position
Knowledge of Pharmacovigilance and end-to end case processing would be an advantage
Database experience preferred
Knowledge of current regulations
Process oriented
Rigorous and ability to work in a team
Use of Microsoft Office tools
Ability to multitask
Flexibility

Job Responsibility

Responsible for the Quality control of vigilance cases
Medical evaluation of reports
Data entry of vigilance cases in ad hoc databases or in other formats agreed with the client
Follow-up request of vigilance cases by phone/mail
Pre-analysis of complex cases prior to data entry
Medical evaluation of files on: Coding (according to applicable dictionary)
Causal relationship between the effects and the intake of suspect products (according to applicable method)
The expected/listed or unlisted nature of the events/effects/incidents
The seriousness of the events/effects/incidents and the case
Identification of submission requirements for each case

Fulltime

A/R Specialist

The AR Specialist is responsible for ensuring accurate and timely full cycle acc...

Location

United States , Mesa

Salary:

Not provided

RISE Services

Expiration Date

Until further notice

Requirements

Intermediate level of Excel (VLook ups, Pivot Tables, Basic Formulas)
Demonstrates excellent organizational skills, time management, and task orientation
Knowledge of basic computer skills (Gmail, Microsoft Suite)
Work well independently with limited supervision
Work as a self starter with effective communication skills
Ability to prioritize and handle multiple deadlines successfully
Ability to work in a fast paced environment
Experience working with multiple applications simultaneously
Ability to logically and efficiently analyze issues
Ability to communicate both orally and in writing in a professional manner

Job Responsibility

Accurate and timely preparation of electronic and/or hardcopy medical claims for a variety of funding sources
Maintain, create, and update Excel spreadsheets for funding sources
Import billings and post payments into accounting software within rigid timelines
Determine and initiate action to resolve denied invoices and all ancillary collection processes
Stay up to date and implement all contract changes and updates
Develop and maintain good relationships with internal and external customers
Provide feedback and suggestions for improved systems and efficiencies
Maintain customer confidentiality
Adhere to all accounting policies, procedures, and guidelines
Perform other job-related duties as directed by the supervisor

What we offer

medical, dental, and vision coverage
generous paid time off
incentive bonuses to those who qualify

Fulltime

Local Safety Specialist

The Local Safety Specialist acts on behalf of PLG clients in the Benelux region ...

Location

Belgium, Netherlands

Salary:

Not provided

Product Life Group

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree in Medicine, Pharmacy, Nursing, or a life‑science related field, or equivalent experience
5+ years of pharmacovigilance experience
Strong knowledge of Benelux and international PV regulations
Experience acting as a local PV contact in the Benelux region (preferred)
Hands‑on experience with local PV case management, including receipt, translation, submission, and follow‑up
Audit and inspection experience
Experience in literature and regulatory website monitoring (preferred)
Project management and client‑facing experience
French and Dutch: Native and/or fluent (written and verbal)
English: Excellent written and verbal fluency

Job Responsibility

Act as Local Safety Specialist and LPPV (as applicable) for PLG clients in the Benelux region
Serve as 24/7 local point of contact with regulatory authorities
Notify local authorities of appointments and ensure regulatory compliance
Maintain up-to-date knowledge of local Belgium, Netherlands, and Luxembourg PV regulations
Ensure continuity of local vigilance activities delegated to PLG
Communicate professionally with regulatory authorities and clients within agreed timelines
Create and/or maintain local Pharmacovigilance System Master File (PSMF) where required
Support and maintain the local PV system, including development of local SOPs and agreements
Review and update SDEA, PVA, and Technical Agreements (TA) as needed
Liaise with clients, affiliates, and third-party vendors

Fulltime

Business analyst-senior

The NEDSS Base System (NBS) is an integrated information system that helps local...

Location

United States , Indianapolis

Salary:

Not provided

Dash Technologies

Expiration Date

Until further notice

Requirements

refining
Experience writing and analyzing SQL queries to answer questions and resolve issues
Extensive SQL skills
Experience creating test scenarios, test cases, and test scripts mapped to workflow, precision, and system design requirements
Strong experience debugging applications
Curiosity with the ability to problem-solve in a creative but vigilant manner
Critical thinking skills with a strong emphasis on accuracy and logical reasoning
Verbal and written communication skills
User-level experience with Microsoft Office Suite, especially Excel
Experience in public health or medical related industry

Job Responsibility

Work through complex issues that include creating test scenarios, test cases, and test scripts mapped to workflow, and system design requirements
Replicate, isolate, and identify a root cause while providing workarounds and testing, fixes, and patches in a staging or test environment
Monitor system issues and provide feedback
Research and resolve front-end/user and back-end/system problems by diagnosing the root cause, hypothesizing and mapping out a possible solution, and testing the solution in the QA environment
Resolve issues by engaging appropriate business/policy staff, software developers and/or vendor specialists
Assist users in monitoring and analyzing their data via SQL querying and reporting
Work closely with end users, project management, application developers, and others to understand features and create a robust, comprehensive test strategy to verify functionality

Fulltime

New

RN Med Surg

The 6th Floor Acute Care Unit at St. Anthony Hospital is a dynamic, 36-bed Magne...

Location

United States , Lakewood

Salary:

33.15 - 53.04 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

Associates Degree in Nursing required
Nursing Diploma or by endorsement
Bachelors Degree in Nursing preferred
Graduate of an accredited School of Nursing required for new graduates, preferred for experienced RNs
One year experience preferred
Nursing skills and knowledge base specific to specialty
RN License required
Current state nursing licenses or valid RN license from a participating state in the National Licensure Compact
Physical Requirements: Medium Work - (Exert up to 50lbs force occasionally, and/or up to 20lbs frequently, and/or up to 10lbs constantly)

Job Responsibility

Facilitating, communicating, and collaborating with both the healthcare team, and the patient/family to identify and meet the physical, emotional, and spiritual needs of the patient
Promote the optimal health, well-being and safety of the patient through use of the nursing process and in accordance with patient care standards, guidelines and the State Nurse Practice Act
Demonstrate personal accountability for relationship-based care, organizational mission, and core values

What we offer

$20,000 sign-on bonus for qualified external applicants with at least six months of direct RN experience
Up to $8,000 in relocation assistance depending on location
$5.75/hr night shift differential from 11pm to 7am
Benefits that may include health/dental/vision, FSA, matching retirement plans, paid time off, tuition assistance, adoption assistance

Fulltime

Case Specialist – Vigilance / Case Management

Product Life Group

Location:
Philippines

Category:
Health and Beauty

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 04, 2026

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