Case Specialist

Retention Specialist

As a Retention Specialist, you’ll bring energy, assertiveness, and a client-firs...

Location

Poland , Krakow

Salary:

8100.00 - 10100.00 PLN / Month

MyTennisLessons

Expiration Date

Until further notice

Requirements

Strong communication and influence skills, with the ability to collaborate across teams and present to stakeholders
Strong english skills both verbal and written with technical aptitude to effectively engage with disgruntled clients and conduct proactive outreach
Impeccable emotional intelligence and customer service skills including strong written and verbal communication
Ability to manage multiple clients, cases, and projects in a fast-paced environment
Background in client retention, account management, or customer success with measurable success
Solutions-oriented and proactive mindset with strong problem-solving skills
Adaptability and agility to comfortably navigate ambiguity and complexity with a flexible attitude that thrives in a fast-paced evolving environment
1–3 years of relevant retention experience in account management, support, or retention
Background in payment processing and/or software solutions
1-3 years preferred working in the payment processing and/or software solutions industries

Job Responsibility

Manage a high volume of inbound and outbound requests including Salesforce case assignment, email requests, At Risk detection and churn requests with professionalism, urgency, and empathy
Engage primarily our B and C client segments to understand their business needs, challenges, and reasons for dissatisfaction or cancellation in an attempt to retain business and bring the account to a healthy state
Proactive and reactive case management to outbound via telephone and email to conduct health checks on newly onboarded clients along with risk and escalation resolution to avoid churn
Collaborate cross-functionally with Sales, Support, and Client Success teams to research, resolve, and recover at-risk accounts
Present tailored solutions, product enhancements, or alternative pricing structures to retain clients and improve satisfaction
Negotiate cancellations and develop creative retention strategies to reduce churn and preserve recurring revenue
Document all client interactions, resolutions, and outcomes accurately in Salesforce using best practices in case management and prioritization of tasks
Meet performance activity targets and retention metrics to drive direct client engagement and identify trends and opportunities for improved revenue and rooftop retention and growth
Participate in proactive outreach campaigns targeting accounts showing early signs of disengagement
Maintain expert-level knowledge of SpotOn’s products, services, and value propositions to confidently position benefits to clients

What we offer

Fully paid private healthcare in LuxMed
Access to the Worksmile platform with a monthly top-up
Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
New, modern, bright and comfortable office space in the city centre
A lot of free parking spots around the office
Access to the company’s library
Great working atmosphere
Chill out room with a PlayStation, table tennis, and mini gym
Free snacks and beverages in a kitchen
Company parties and social activities

Fulltime

Location

India

Salary:

Not provided

Product Life Group

Expiration Date

Until further notice

Requirements

Doctor in Pharmacy/Pharmacist by training
4-5 years of experience in a similar position
Database experience preferred
Knowledge of current regulations
Process oriented
Rigorous and ability to work in a team
Use of Microsoft Office tools
Ability to multitask
Flexibility
Excellent communication skills

Job Responsibility

Responsible for the Quality control of vigilance cases
Medical evaluation of reports
Data entry of vigilance cases in ad hoc databases or in other formats agreed with the client
Follow-up request of vigilance cases by phone/mail
Pre-analysis of complex cases prior to data entry
Medical evaluation of files on: Coding (according to applicable dictionary), Causal relationship between the effects and the intake of suspect products (according to applicable method), The expected/listed or unlisted nature of the events/effects/incidents, The seriousness of the events/effects/incidents and the case
Identification of submission requirements for each case
Validation of certain documents produced by the Data Manager/ Vigilance Associate / documentalist (phone call forms, etc)
Closing of vigilance files
Identification of requirements and applicable changes to set up ICSR/MLM filters

Fulltime

Case specialist

Location

India

Salary:

Not provided

Product Life Group

Expiration Date

Until further notice

Requirements

Doctor in Pharmacy/Pharmacist by training
4-5 years of experience in a similar position
Database experience preferred
Knowledge of current regulations
Process oriented
Rigorous and ability to work in a team
Use of Microsoft Office tools
Ability to multitask
Flexibility
Excellent communication skills

Job Responsibility

Responsible for the Quality control of vigilance cases
Medical evaluation of reports
Data entry of vigilance cases in ad hoc databases or in other formats agreed with the client
Follow-up request of vigilance cases by phone/mail
Pre-analysis of complex cases prior to data entry
Medical evaluation of files on: Coding (according to applicable dictionary)
Causal relationship between the effects and the intake of suspect products (according to applicable method)
The expected/listed or unlisted nature of the events/effects/incidents
The seriousness of the events/effects/incidents and the case
Identification of submission requirements for each case

Fulltime

Case Specialist-Pharmacovigilance

Commercial Eyes, a ProductLife Group of companies, is looking for a Case Special...

Location

Philippines

Salary:

Not provided

Product Life Group

Expiration Date

Until further notice

Requirements

Doctor in Pharmacy/ pharmacist by training
3-5 years of experience in a similar position
Knowledge of Pharmacovigilance and end-to end case processing would be an advantage
Database experience preferred
Knowledge of current regulations
Process oriented
Rigorous and ability to work in a team
Use of Microsoft Office tools
Ability to multitask
Flexibility

Job Responsibility

Responsible for the Quality control of vigilance cases
Medical evaluation of reports
Data entry of vigilance cases in ad hoc databases or in other formats agreed with the client
Follow-up request of vigilance cases by phone/mail
Pre-analysis of complex cases prior to data entry
Medical evaluation of files on: Coding (according to applicable dictionary)
Causal relationship between the effects and the intake of suspect products (according to applicable method)
The expected/listed or unlisted nature of the events/effects/incidents
The seriousness of the events/effects/incidents and the case
Identification of submission requirements for each case

Fulltime

Local Safety Specialist

The Local Safety Specialist acts on behalf of PLG clients in the Benelux region ...

Location

Belgium, Netherlands

Salary:

Not provided

Product Life Group

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree in Medicine, Pharmacy, Nursing, or a life‑science related field, or equivalent experience
5+ years of pharmacovigilance experience
Strong knowledge of Benelux and international PV regulations
Experience acting as a local PV contact in the Benelux region (preferred)
Hands‑on experience with local PV case management, including receipt, translation, submission, and follow‑up
Audit and inspection experience
Experience in literature and regulatory website monitoring (preferred)
Project management and client‑facing experience
French and Dutch: Native and/or fluent (written and verbal)
English: Excellent written and verbal fluency

Job Responsibility

Act as Local Safety Specialist and LPPV (as applicable) for PLG clients in the Benelux region
Serve as 24/7 local point of contact with regulatory authorities
Notify local authorities of appointments and ensure regulatory compliance
Maintain up-to-date knowledge of local Belgium, Netherlands, and Luxembourg PV regulations
Ensure continuity of local vigilance activities delegated to PLG
Communicate professionally with regulatory authorities and clients within agreed timelines
Create and/or maintain local Pharmacovigilance System Master File (PSMF) where required
Support and maintain the local PV system, including development of local SOPs and agreements
Review and update SDEA, PVA, and Technical Agreements (TA) as needed
Liaise with clients, affiliates, and third-party vendors

Fulltime

Facility Specialist

The Facilities Specialist is responsible for making sure that Coloplast CAR gene...

Location

Costa Rica , Cartago

Salary:

Not provided

Coloplast

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business Administration, Industrial Engineering or related qualification
Minimum of 3 year experience in roles that include building maintenance or general services management
Oriented to customer service and proactive (highly desired)
English level: B2

Job Responsibility

Ensure the production and administrative areas meet the cleaning standards
Be the sponsor (and contact point) between the cleaning, security, transportation, pest control and food service and Coloplast
To develop and/or update cleaning procedures and ensure cleaning contractor personnel is properly trained
To track cleaning contractor performance and inform in case of deviation
To point out improvement opportunities at the cleaning process and execute improvement plans along with the supplier
Responsible for the pest control program execution
To ensure the plant runs in compliance with pest control standards
Follow up on the different pest control maintenance routines
To ensure all pest control system devices are running in best shape
Responsible for proper documentation of cleaning and pest control records

What we offer

Medical insurance
asociation
gym
cafeteria subsidy
free transportation

Fulltime

New

Senior Lecturer/Associate Professor in Literacy

As a Senior Lecturer / Associate Professor in Literacy, you will play a key role...

Location

Australia , Albury-Wodonga, Bathurst, Port Macquarie, Wagga Wagga

Salary:

Not provided

Charles Sturt University

Expiration Date

June 08, 2026

Requirements

A doctoral qualification relevant to literacy or education, with a recognised teaching qualification
A strong record of high-quality teaching and student-centred learning
An established or emerging research profile aligned to literacy, curriculum or pedagogy
The ability to build productive partnerships and contribute to academic leadership

Job Responsibility

Lead impactful literacy teaching and research
Teach across online and on-campus environments
Shape future teachers and education practice
Contribute to curriculum innovation
Build strong relationships with students and partners
Provide academic leadership in literacy education
Contribute to the School's research profile
Supervise higher degree research students
Actively engage with professional, community and government stakeholders
At Associate Professor level: significant academic leadership, research impact, and contribution to the broader discipline at national/international level

What we offer

17% superannuation

Fulltime

New

Program Manager - Controls and Avionics Solutions

This position is based in Endicott, New York. New York and on-site work will be ...

Location

United States , Endicott

Salary:

120874.00 - 205486.00 USD / Year

Baesystems

Expiration Date

Until further notice

Requirements

Bachelor’s degree in engineering, engineering or manufacturing management, or other discipline
Demonstrated ability for building strong customer/ stakeholder relationships
Strong communication, negotiation, and presentation skills
Ability to interpret data and make data-driven decisions
Highly adaptable with strong initiative
Demonstrated ability to lead and motivate cross-functional teams
Knowledge of the global aviation market and regulatory requirements and/ or military aviation market

Job Responsibility

Maintaining strong customer relationships and leading a multidisciplinary team to execute complex development programs within schedule and budget
Leadership and management oversight of a project team assuring that project’s financials, schedule, and technical objectives are met and that the highest level of customer satisfaction is achieved while meeting all contractual commitments
Work effectively and collaboratively with Engineering, Operations, and all Program Office functional leadership to assure deliveries continue to exceed customer commitments and achievement of financial commitments to the company
Manages, coordinates, plans, organizes, controls, integrates, and executes projects within the Military Aircraft Systems portfolio
Participates in the support of new business and in the development of proposals

What we offer

Health insurance
Dental insurance
Vision insurance
Health savings accounts
401(k) savings plan
Disability coverage
Life and accident insurance
Employee assistance program
Legal plan
Discounts on home, auto, and pet insurance

Fulltime

Select Country

Case Specialist – Vigilance / Case Management

Product Life Group

Location:
Philippines

Category:
Health and Beauty

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 04, 2026

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Case Specialist – Vigilance / Case Management

Product Life Group

Location:Philippines

Category:Health and Beauty

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 04, 2026

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March 04, 2026