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At the Health and Care Professions Council (HCPC), we are always on the lookout for top talent to strengthen our dynamic team. We are now seeking a Case Officer to support public protection by managing and progressing protection of title, health and character declarations and potential fitness to practise cases.
Job Responsibility:
Receive and effectively manage enquiry calls from applicants, registrants and members of the public
Maintain up to date knowledge of protection of title, health and character and fitness to practise processes to provide accurate advice
Investigate allegations of misuse of protected title or function and make decisions on case progression or closure
Receive and process applicant health and character declarations
Prepare health and character cases for consideration by the Registration Panel
Log and carry out initial enquiries into new potential fitness to practise concerns to inform triage decisions
Identify and prioritise high risk cases to ensure timely action
Maintain accurate case records in line with policies, procedures and service standards
Requirements:
Experience managing a high volume and varied caseload
Experience working within a legislative or policy driven framework and making evidence based decisions
Experience supporting and managing challenging or vulnerable customers
Excellent written and verbal communication skills, including use of plain English
Ability to work to tight deadlines while meeting service standards and performance indicators