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We are looking for a compassionate and organized Case Manager to support formerly homeless adults in maintaining stable housing and improving daily well-being in San Francisco, California. This Contract position focuses on delivering individualized case management, coordinating access to community resources, and building strong relationships with tenants who may be navigating mental health, substance use, or medical challenges. The ideal candidate brings sound judgment, strong administrative skills, and a steady, client-centered approach to both routine support and crisis response.
Job Responsibility
Oversee an assigned group of residents, providing consistent case management support tailored to individual goals related to housing stability and quality of life
Meet with tenants through regular outreach, intake conversations, follow-up visits, and ongoing assessments to identify needs and adjust service plans
Help residents secure and maintain public benefits, stay current with rent obligations, and address barriers that could threaten continued housing
Work alongside property staff during unit checks, pest control visits, and habitability follow-up to help resolve concerns affecting tenant living conditions
Connect tenants with community programs such as healthcare, behavioral health, recovery services, and employment resources, and encourage successful engagement with those services
Foster a supportive resident community by organizing group activities, tenant gatherings, and collaborative events with colleagues and property management teams
Provide calm, effective intervention during tenant crises, using de-escalation techniques and coordinating appropriate support when urgent situations arise
Maintain accurate case notes, service documentation, and organized tenant files while protecting the confidentiality of sensitive client information
Partner with internal departments and external service providers to advocate for tenants, coordinate care, and report concerns such as suspected abuse or neglect in a timely manner
Participate in scheduled meetings, recertification efforts, check distribution support, and other program activities that contribute to smooth day-to-day operations
Requirements
Experience providing administrative support, case coordination, or direct services in housing, social services, healthcare, or a related setting
Ability to manage a high-volume caseload while maintaining accurate records, timely follow-up, and strong attention to detail
Proficiency in administrative tasks such as data entry, file maintenance, document organization, and service documentation
Strong interpersonal skills with the ability to build trust and communicate effectively with diverse adult populations facing complex challenges
Ability to respond effectively in crisis situations and use sound judgment when addressing urgent tenant concerns
Knowledge of community-based resources, benefits navigation, and referral processes for individuals with behavioral health, medical, or housing-related needs
Commitment to confidentiality, attention to detail, and respectful, client-centered service delivery
What we offer
Medical, vision, dental, and life and disability insurance