Case Manager Job at Robert Half (San Francisco)

Job Description

We are looking for a compassionate and organized Case Manager to support formerly homeless adults in San Francisco, California through consistent, tenant-centered services. This Long-term Contract position focuses on helping residents maintain stable housing, access community resources, and improve overall well-being while working closely with property teams and service partners.

Job Responsibility

Oversee a high-volume portfolio of residents, delivering individualized support plans that promote housing stability and improved quality of life.
Meet with tenants regularly through outreach and follow-up visits, including at move-in and during periods when additional engagement is needed.
Complete intake evaluations, ongoing service assessments, and case planning activities based on each resident’s goals and circumstances.
Help tenants secure and maintain income, public benefits, and timely rent payments while addressing barriers that may affect housing retention.
Coordinate with property staff on unit-related concerns, including inspections, pest control visits, and habitability matters affecting resident well-being.
Connect residents with healthcare, behavioral health, employment, and community-based services, and support them in successfully following through on referrals.
Foster a supportive tenant community by organizing group activities, resident meetings, and events in collaboration with colleagues and site staff.
Respond appropriately to urgent tenant situations by using de-escalation techniques, documenting concerns, and communicating with supervisors or partner agencies when required.
Maintain accurate case records, service notes, and tenant files while protecting confidentiality and meeting program documentation standards.
Participate in scheduled meetings, site initiatives, recertification activities, and resident support events such as check distribution days.

Requirements

Bachelor’s degree required, or at least 2 years of verifiable case management experience serving individuals who are currently or previously unhoused in place of a degree.
Minimum of 1 year of experience working with diverse, low-income, and individuals who are currently or previously unhoused.
Prior background in case management, tenant support, outreach, or closely related human services work.
Familiarity with San Francisco, California community resources and the ability to make appropriate service referrals.
Proven ability to manage organized documentation and case files for a large resident caseload.
Working knowledge of Microsoft Office applications and comfort with routine administrative tasks such as data entry and filing.
Strong written communication skills with the ability to complete forms, maintain records, and prepare detailed correspondence accurately.
Demonstrated critical thinking, problem-solving ability, and sound judgment when handling sensitive or high-pressure situations.

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