Case Manager

• Oversee a high-volume portfolio of residents and provide ongoing case management focused on housing stability, wellness, and progress toward individual goals
• Meet with tenants regularly through move-in outreach, scheduled follow-ups, and as-needed visits to assess needs and adjust support plans
• Build trusting relationships with residents and use proactive engagement strategies to encourage participation, reduce barriers, and strengthen housing retention
• Help clients secure and maintain benefits, stay current with rent obligations, and resolve practical issues that may affect tenancy
• Coordinate with property staff during unit checks, pest control visits, and habitability concerns to support safe and stable living conditions
• Connect residents with community resources such as healthcare, behavioral health, substance use services, and employment programs, and follow up to encourage successful participation
• Organize tenant groups, social activities, and community events that promote connection, engagement, and a supportive residential environment
• Respond to urgent tenant situations with calm judgment, including de-escalation support, documentation, and communication with internal teams or outside providers when needed
• Maintain accurate case records, protect confidential information, and complete required documentation, reporting, and meeting participation in a timely manner

• Demonstrated experience providing case management, tenant services, social services, or administrative support in a human services or housing-related setting
• Strong computer proficiency and comfort handling documentation, case files, and service records with accuracy
• Excellent customer service and communication skills, with the ability to interact professionally and respectfully with diverse populations
• Ability to work in the field and comfortably travel on foot within the Tenderloin neighborhood for tasks such as outreach and mail runs
• Experience supporting individuals facing challenges such as mental health conditions, substance use, medical needs, or housing instability is preferred
• Sound judgment in crisis situations, including the ability to remain composed and use de-escalation techniques when appropriate
• Ability to collaborate effectively with property staff, service providers, and internal teams while managing a busy caseload
• Commitment to confidentiality, professionalism, and timely completion of assigned responsibilities

Experience supporting individuals facing challenges such as mental health conditions, substance use, medical needs, or housing instability

• Medical, vision, dental, and life and disability insurance
• 401(k) plan