Case Manager Job at Robert Half (San Francisco)

Job Description

We are looking for a compassionate and organized Case Manager to support formerly homeless adults in maintaining stable housing and improving overall well-being in San Francisco, California. This Long-term Contract position focuses on delivering tenant-centered case management, conducting regular outreach, and coordinating access to community resources for individuals facing mental health, substance use, and medical challenges. The ideal candidate brings strong administrative skills, sound judgment in crisis situations, and a commitment to helping residents build long-term stability and quality of life.

Job Responsibility

Oversee a high-volume caseload of residents in supportive housing, providing consistent guidance tailored to each tenant’s goals and service needs
Meet with tenants at move-in and on an ongoing basis to evaluate needs, monitor progress, and adjust support plans to encourage housing stability
Develop strong working relationships with residents through regular contact, proactive engagement, and timely intervention when concerns arise
Help tenants secure and maintain public benefits, stay current with rent obligations, and address barriers that may affect successful tenancy
Coordinate with property staff during unit checks, pest control visits, and habitability follow-up to help resolve housing-related issues
Connect residents with employment resources, health services, behavioral health support, and other community-based programs, while encouraging follow-through with referrals
Organize tenant meetings, community activities, and group events that foster connection, participation, and a supportive living environment
Respond appropriately to urgent tenant situations by using de-escalation techniques, documenting incidents, and involving internal teams or outside providers when needed
Maintain accurate case records, service notes, files, and related documentation while protecting confidentiality and meeting reporting expectations
Work closely with colleagues, hotel staff, and partner agencies, including support for recurring tenant recertification efforts and scheduled resident service activities

Requirements

Bachelor's degree required, or two years of verified case management experience serving individuals who are currently or previously without stable housing in place of a degree
At least one year of experience working with low-income, diverse, and individuals who are currently or previously without stable housing
Hands-on background in case management, outreach, or both within human services or supportive housing settings
Familiarity with San Francisco resources and service networks for adults who are currently or previously without stable housing, with the ability to make effective referrals
Ability to manage organized documentation and case files for a large caseload in a fast-paced environment
Proficiency with Microsoft Office applications and general administrative tasks such as data entry and filing
Strong written communication skills with the ability to complete forms, maintain records accurately, and prepare clear and accurate correspondence
Demonstrated problem-solving ability, sound judgment, and effectiveness in handling sensitive or high-pressure situations

What we offer

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance
Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan

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