Case Manager, Allianz

Allianz

Location:
Australia, Sydney

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Step into a role where your resilience and compassion are key to your success. As a Psychological Case Manager, your primary goal is to support workers who have experienced workplace psychological injuries, guiding them on their journey back to health and facilitating their safe turn to work. You will play a crucial role in keeping all stakeholders informed throughout the claims process, offering guidance and support to help them navigate the process with clarity and confidence. At Allianz, we offer an inclusive workplace, flexible working options, and comprehensive benefits to support your growth and well-being.

Job Responsibility:

Build effective working relationships with workers, treatment providers, legal providers, and medical professionals to drive successful outcomes
Make key liability decisions and assess claims for reasonable and necessary treatment
Take a biopsychosocial approach in the assessment and management of injury needs, handle correspondence regarding workers compensation benefits, treatment, rehabilitation, and interpret medical reports
Provide timely and effective responses to customer needs and ensure accurate processing of claims
Accurately calculate benefits and apply relevant legislative rules and timeframes in managing benefits
Apply psychological safety and trauma informed care principles to provide case management that is aligned to the experiences and needs of individuals with psychological injuries

Requirements:

Extensive experience working as part of a highly resilient team
Experience in Mental Health Case Management within personal injury settings and roles supporting individuals with Mental Health conditions is highly valued
Strong drive and interest in leveraging your customer-focused experience to grow a career in case management
Known for your empathetic style and customer-focused approach, allowing you to ‘walk beside our customers’
Ability to handle difficult situations professionally while resolving complex issues
Ability to work collaboratively in a team environment, providing advice and guidance to other team members

What we offer:

Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance
Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources
Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer

Additional Information:

Job Posted:
May 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Case Manager