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We are looking for a compassionate and organized Case Manager to support formerly homeless adults in San Francisco, California. This Long-term Contract position focuses on helping residents maintain stable housing, access essential services, and improve overall well-being through consistent, person-centered support. The ideal candidate brings strong case coordination skills, sound judgment in crisis situations, and the ability to build trusting relationships with tenants, property staff, and community providers.
Job Responsibility
Oversee a high-volume portfolio of residents, providing individualized case management that promotes housing stability and improved quality of life
Meet with tenants regularly through outreach, intake discussions, follow-up appointments, and ongoing assessments to identify needs and adjust support plans
Help residents secure and maintain public benefits, stay current with rent obligations, and address barriers that may affect successful tenancy
Partner with property management during unit walkthroughs, habitability reviews, and pest control visits to support safe and stable living conditions
Connect tenants with community-based resources, including healthcare, behavioral health, recovery support, and employment services, and monitor follow-through on referrals
Foster a supportive residential environment by organizing tenant meetings, group activities, and community events in collaboration with colleagues and onsite staff
Respond to urgent tenant situations with calm de-escalation, appropriate intervention, and timely coordination with internal teams or outside providers
Maintain accurate case notes, tenant files, and service documentation while protecting confidentiality and meeting reporting expectations
Assist with site-based administrative activities such as check distribution support, recertification efforts, mandated reporting, and participation in scheduled meetings
Requirements
Bachelor’s degree required, or at least 2 years of verified case management experience supporting individuals who are currently or were previously unhoused in lieu of a degree
At least 1 year of experience working with diverse, low-income, and unhoused or previously unhoused populations
Hands-on background in case management, outreach, or related direct-service work
Familiarity with San Francisco resources and service networks available to adults who are currently or were previously unhoused
Ability to manage organized documentation and case files for a large resident caseload
Proficiency with Microsoft Office applications and general administrative tasks such as data entry and filing
Strong written communication skills with the ability to complete paperwork accurately and prepare detail-oriented correspondence
Demonstrated critical thinking, problem-solving ability, and sound judgment when handling sensitive or challenging situations