Case Manager, Allianz

Allianz

Location:
Australia, Kingston

Category:
Insurance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024. This role focuses on customer service and claims management, while supporting injured workers through their recovery and return-to-work journey with a strong emphasis on empathy, problem solving, and relationship building.

Job Responsibility:

Determining liability and managing a portfolio of Workers Compensation claims
Working with the injured worker & their employer in arranging a sustainable recovery & return to work outcome will be your main aim
Supporting customers step-by-step through our Case Management and Injury Management programs
Welcoming and helpful written and verbal customer communication
Nurturing excellent customer relationships and creating positive experiences

Requirements:

A desire to make a difference in the life of your customers and guide them through their recovery journey
The drive and interest to use your related degree or customer focused experience and approach to grow a career as a Case Manager
A demonstrated ability to understand the importance of early intervention and individualised claims management
An empathetic style and customer focused approach
The ability to handle difficult situations and act in a professional manner whilst resolving complex situations in a timely manner
Solid problem solving and relationship building abilities
Excellent time management skills and the ability to adapt when changes occur

What we offer:

Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance
Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources
Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer

Additional Information:

Job Posted:
May 27, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Case Manager