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Case Manager

United States, San Francisco · Job Posted June 15, 2026
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Job Description

We are looking for a compassionate and organized Case Manager to support formerly homeless adults in San Francisco, California. This Contract position focuses on helping residents maintain stable housing, access community-based services, and improve overall well-being through consistent, tenant-centered support. The ideal candidate brings strong administrative follow-through, sound judgment in sensitive situations, and the ability to build trust with individuals facing complex mental health, substance use, and medical challenges.

Job Responsibility

  • Oversee a high-volume portfolio of residents, providing individualized case management that promotes housing stability and improved quality of life
  • Meet with tenants regularly through outreach, intake discussions, ongoing assessments, and follow-up visits to identify needs and adjust support plans
  • Develop strong working relationships with residents and use proactive engagement strategies to address concerns before they threaten housing retention
  • Assist tenants with benefit enrollment, ongoing eligibility matters, and timely rent payment coordination
  • Help resolve unit-related concerns by partnering with property staff and participating in routine room inspections and pest control visits when needed
  • Connect residents with community resources such as healthcare, behavioral health, social services, and employment programs, and support successful follow-through on referrals
  • Foster a supportive residential environment by organizing tenant groups, community activities, and events in collaboration with colleagues and site teams
  • Maintain accurate, confidential case documentation, including file setup, updates, service records, and archival tasks in accordance with program standards
  • Respond appropriately to urgent tenant situations by using de-escalation techniques, coordinating support, and reporting suspected abuse or neglect through proper channels
  • Participate in scheduled meetings, recurring resident support activities, and site-based administrative efforts such as recertification and check distribution support

Requirements

  • Bachelor’s degree required, or at least 2 years of verified case management experience serving homeless or formerly homeless individuals in place of a degree
  • Minimum of 1 year of experience working with diverse, low-income, homeless, or formerly homeless populations
  • Prior hands-on experience in case management, outreach, or closely related human services work
  • Familiarity with San Francisco resources and service networks that support homeless and formerly homeless adults
  • Ability to manage organized and compliant case files for a large resident caseload while maintaining attention to detail
  • Proficiency with Microsoft Office applications and confidence handling administrative tasks such as data entry, filing, and documentation
  • Strong written communication skills with the ability to complete paperwork accurately and prepare clear business correspondence
  • Demonstrated problem-solving ability, sound judgment, and discretion when handling confidential or sensitive tenant information

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

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