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We are looking for a compassionate and organized Case Manager to support formerly homeless adults in San Francisco, California. This Contract position focuses on helping residents maintain stable housing, access community-based services, and improve overall well-being through consistent, tenant-centered support. The ideal candidate brings strong administrative follow-through, sound judgment in sensitive situations, and the ability to build trust with individuals facing complex mental health, substance use, and medical challenges.
Job Responsibility
Oversee a high-volume portfolio of residents, providing individualized case management that promotes housing stability and improved quality of life
Meet with tenants regularly through outreach, intake discussions, ongoing assessments, and follow-up visits to identify needs and adjust support plans
Develop strong working relationships with residents and use proactive engagement strategies to address concerns before they threaten housing retention
Assist tenants with benefit enrollment, ongoing eligibility matters, and timely rent payment coordination
Help resolve unit-related concerns by partnering with property staff and participating in routine room inspections and pest control visits when needed
Connect residents with community resources such as healthcare, behavioral health, social services, and employment programs, and support successful follow-through on referrals
Foster a supportive residential environment by organizing tenant groups, community activities, and events in collaboration with colleagues and site teams
Maintain accurate, confidential case documentation, including file setup, updates, service records, and archival tasks in accordance with program standards
Respond appropriately to urgent tenant situations by using de-escalation techniques, coordinating support, and reporting suspected abuse or neglect through proper channels
Participate in scheduled meetings, recurring resident support activities, and site-based administrative efforts such as recertification and check distribution support
Requirements
Bachelor’s degree required, or at least 2 years of verified case management experience serving homeless or formerly homeless individuals in place of a degree
Minimum of 1 year of experience working with diverse, low-income, homeless, or formerly homeless populations
Prior hands-on experience in case management, outreach, or closely related human services work
Familiarity with San Francisco resources and service networks that support homeless and formerly homeless adults
Ability to manage organized and compliant case files for a large resident caseload while maintaining attention to detail
Proficiency with Microsoft Office applications and confidence handling administrative tasks such as data entry, filing, and documentation
Strong written communication skills with the ability to complete paperwork accurately and prepare clear business correspondence
Demonstrated problem-solving ability, sound judgment, and discretion when handling confidential or sensitive tenant information