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Are you an organised and proactive individual looking for a dynamic role in a thriving organisation? This company is a leader in their field and are currently seeking a Case Manager to take ownership of clients, booking in jobs with the technical team and managing cases through to completion.
Job Responsibility:
Respond to client queries quickly and efficiently, always giving excellent customer service
Maintaining and updating the CRM system to ensure accurate client information
Engaging with existing clients through regular communication via phone, email, or in-person meetings
Producing quotes for existing clients
Liaising with the technical team to book in jobs and manage resources
Track progress against deadlines and keep all relevant parties up to date
Arranging meetings and calls with prospective clients and the commercial team
Following up on marketing campaigns to maximise outreach
Requirements:
Highly organised, proactive, and able to work autonomously
Able to work in a busy, fast paced environment with stringent deadlines
Equipped with strong written and verbal communication skills
Familiar with CRMs
Computer literate with excellent attention to detail
Understanding of a sales-focused environment and how to effectively support the team
What we offer:
Performance based bonus
private medical insurance
hybrid after probation
extra day off for your birthday
career progression
Dog-friendly office - bring your furry friend to work