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Robert Half Logo Robert Half · Customer Service

Case Manager

United States, San Francisco · Job Posted June 29, 2026
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Job Description

We are looking for a compassionate and organized Case Manager to support adults in San Francisco, California who are transitioning from homelessness into stable hotel-based housing. This is a Contract position focused on helping residents maintain housing, access essential services, and improve overall well-being through consistent, client-centered support. The ideal candidate brings strong administrative skills, sound judgment in crisis situations, and the ability to build trust with individuals facing behavioral health, substance use, or medical challenges.

Job Responsibility

  • Oversee a high-volume caseload of residents and provide individualized case management designed to promote housing stability and personal progress
  • Meet with tenants regularly through outreach, intake discussions, and ongoing check-ins to evaluate needs, update goals, and coordinate support plans
  • Foster positive resident relationships through consistent engagement, problem-solving, and timely interventions that help prevent housing disruption
  • Guide tenants in securing and maintaining public benefits, and assist them with meeting recurring rent obligations
  • Address unit-related concerns by working alongside property staff during inspections, pest control visits, and habitability follow-up efforts
  • Connect residents with community resources such as healthcare, behavioral health treatment, employment services, and other supportive programs, while encouraging successful follow-through
  • Organize tenant activities, group events, and community-building opportunities in partnership with colleagues and property management teams
  • Respond to urgent tenant situations with calm de-escalation techniques, document services accurately, and maintain complete and confidential case files
  • Coordinate with internal departments and external service providers, report suspected abuse or neglect as required, and participate in scheduled meetings and agency initiatives

Requirements

  • Experience providing administrative support, case coordination, or direct service assistance in a human services, housing, or community-based setting
  • Ability to manage detailed documentation, data entry, filing, and record maintenance with a high degree of accuracy and confidentiality
  • Strong interpersonal skills with the ability to engage respectfully with individuals experiencing mental health, substance use, or medical challenges
  • Comfortable handling crisis situations with professionalism, sound judgment, and effective de-escalation techniques
  • Capable of balancing multiple priorities while managing a large caseload and meeting deadlines in a fast-paced environment
  • Proficiency in collaborating with multidisciplinary teams, property staff, and outside service providers to support client outcomes
  • Clear written and verbal communication skills, including the ability to prepare case notes and maintain organized client records

What we offer

  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
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