Case Manager Job at Southern Cross Support Services (Mackay)

Case Manager

Step into a role where your resilience and compassion are key to your success. A...

Location

Australia , Charlestown

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Extensive experience working as part of a highly resilient team
experience in a comparable industry or case management experience is desirable but not essential
strong drive and interest in leveraging your customer-focused experience to grow a career in case management
known for your empathetic style and customer-focused approach, allowing you to ‘walk beside our customers’
ability to handle difficult situations professionally while resolving complex issues
ability to work collaboratively in a team environment, providing advice and guidance to other team members.

Job Responsibility

Build effective working relationships with workers, rehab providers, government agencies, legal providers, and medical professionals to drive successful outcomes
make key liability decisions and assess claims for reasonable and necessary treatment
assess and manage injury needs, handle correspondence regarding workers compensation benefits, treatment, rehabilitation, and interpret medical reports
provide timely and effective responses to customer needs and ensure accurate processing of claims
accurately calculate benefits and apply relevant legislative rules and timeframes in managing benefits.

What we offer

Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance
career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources
financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!

Fulltime

Case Manager

As a Case Manager in the Critical Support Team, you will help vulnerable custome...

Location

Australia , Charlestown

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Experience in a comparable industry (disability support, case management, social services, critical incident response) is desirable but not essential
Experience in a similar case management role within personal injury insurance is desirable but not essential
Experience in evaluating claims or assessing damages for common law settlements is desirable but not essential
Strong drive and interest in leveraging your customer-focused experience to grow a career in case management
Known for your empathetic style and customer-focused approach, allowing you to ‘walk beside our customers’
Ability to handle difficult situations professionally while resolving complex issues
Solid problem-solving and relationship-building abilities
Year 12 certificate or equivalent
High attention to detail, excellent time management skills, and adaptability to changes
Ability to work collaboratively in a team environment, providing advice and guidance to other team members

Job Responsibility

Build effective working relationships with injured customers, family members, legal providers, and medical professionals to drive successful outcomes
Maintain high customer service standards and effective relationships with key stakeholders
Focus on strategic collaboration and case management to maximise return to health and work outcomes for customers
Make key liability decisions and assess claims for reasonable and necessary treatment
Tailor communication skills to suit client interactions, matching voice tone, pace, and style appropriately
Assess and manage injury needs, handle correspondence regarding CTP benefits, treatment, rehabilitation, and interpret medical reports
Provide timely and effective responses to customer needs and ensure accurate processing of claims.

What we offer

Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance
Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources
Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer.

Fulltime

Case Manager

We are offering a long-term contract employment opportunity for a Case Manager i...

Location

United States , Baltimore

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of case management or direct client service experience, ideally with housing-insecure or vulnerable populations
Knowledge of community resources and social services in the Baltimore area, especially in housing, employment, mental health, and public assistance
Experience using Homeless Management Information System (HMIS) or similar case management/data entry platforms
Excellent communication and interpersonal skills for working with clients and collaborating with partners, landlords, and internal staff
Proven ability to develop and maintain case plans, track goals, and monitor client progress
Organizational skills with the ability to manage multiple priorities and meet deadlines
Ability to maintain client confidentiality and adhere to ethical and professional standards

Job Responsibility

Handle intake referrals and set up appointments from Program and Grants Support Specialist
Prepare all necessary intake paperwork, collect client identifying documentation, and provide an initial program orientation
Develop an individual case management plan, including financial planning and housing goals in collaboration with each client
Input client data in the Homeless Management Information System (HMIS) and other data management systems accurately and in a timely manner
Conduct needs assessment, make appropriate community referrals, and provide support to connect clients to ancillary services
Assist clients with housing needs, including searching for housing leads and providing landlords with insight on services/programs
Help clients with employment, transportation, childcare, and counseling-related needs or concerns by connecting them to appropriate community resources and referrals
Ensure client compliance with program policies and expectations and provide warnings in verbal and written form, as necessary
Develop and maintain a list of potential housing opportunities for clients with support from other staff
Collaborate and communicate with other service providers, community partners, resident manager, and other agency staff and landlords/property managers as it relates to individual work or client needs

What we offer

medical, vision, dental, and life and disability insurance
eligibility to enroll in our company 401(k) plan

Fulltime

Associate Catastrophic Case Manager

At Harrison Associates, we pride ourselves on being a small, independent busines...

Location

Salary:

Not provided

Harrisons Case Management

Expiration Date

Until further notice

Requirements

Occupational Therapists, Nurses, and Neuro Physios with a minimum of 7 years of professional experience managing complex cases in the areas of brain injuries, complex orthopaedic injuries, or amputations
Necessary skills and expertise
Passionate about making a real difference in the lives of clients with complex medical needs

Job Responsibility

Manage your caseload
Work on a schedule that suits your needs
Be part of a close-knit team that values collaboration and communication

What we offer

Full introduction and training program
Ongoing support from experienced case managers, rehabilitation consultants, and medical experts
Autonomy to manage your caseload and work schedule
Work-life balance and flexibility

Remortgage Case Manager

A long standing modern law firm in central Leeds is growing their remortgage tea...

Location

United Kingdom , Leeds

Salary:

Not provided

Douglas Scott

Expiration Date

Until further notice

Requirements

At least 12 months remortgage experience

Job Responsibility

Managing your own large case load of remortgage files from start to finish

What we offer

Plenty of support
development
very lucrative bonus scheme
flexibility
above market salaries/bonuses
progression

Fulltime

Case Manager

Blue Star Homecare is a leading provider of in home lifestyle and social support...

Location

Australia , Melbourne

Salary:

Not provided

Blue Star Homecare

Expiration Date

Until further notice

Requirements

Excellent interpersonal communication, networking and negotiation skills
An ability to take the initiative, prioritise, delegate and organise activities
Knowledge of NDIS Care Plans, community resources and service networks for older Australians and their carers
Minimum 2 years Experience with person centred care planning processes, including assessment and establishing client goals
Experience managing client budgets, being responsive and accountable for time sensitive tasks
Ability to work with set KPIs and achieve targets
Experience in the Microsoft Office suite and exposure and/or ability and confidence to acquire skills for in-house client database systems
Tertiary qualifications in allied health, social science, health/welfare discipline, or a related field
In the absence of completed tertiary qualifications, experience in the delivery of person-centred practices in non complex and/or complex case management and/or demonstrated experience with complex service oriented offerings in Disability services
All appointments are made subject to a satisfactory National Police Check conducted by Blue Star Homecare and a valid Working with Children Check provided by the applicant, as requested

Job Responsibility

Review intake information engage new clients, establishing the home care agreement, care plan, budget and connect the client with services and supports
Work mobile, conducting client visits as needed, practicing person centred care planning, providing independent advice and guidance to clients and their families
Work collaboratively with clients, their carers and representatives, ensuring their ongoing needs and preferences supported, to live independently at home
Liaise with Blue Star Homecare employees, stakeholders, partnered service providers on behalf of the client and Blue Star Homecare
Conduct annual reviews for all clients, revising their care plan, goals, services and budget expenditure
Ensure operations are conducted ethically, fairly and within the statutory legal and contractual requirements
Attendance at our Head Office for training and team meetings

What we offer

Flexible working arrangements – WFH
Competitive salary to match your experience

Fulltime

Remortgage Case Manager

A long standing modern law firm in central Leeds is growing their remortgage tea...

Location

United Kingdom , Leeds

Salary:

2000.00 - 2333.33 GBP / Month ▼

Douglas Scott

Expiration Date

Until further notice

Requirements

at least 12 months remortgage experience

Job Responsibility

managing your own large case load of remortgage files from start to finish

What we offer

hybrid working with 3 days at home
flexibility
above market salaries/bonuses
progression
lucrative bonus scheme

Fulltime

Junior Legal Case Manager

We are working with a firm seeking a motivated, detail-oriented Junior Legal Cas...

Location

United States , Los Angeles

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

A strong attention to detail and ability to multitask in a fast-paced environment
Excellent communication skills, both written and verbal
A proactive, team-oriented attitude with a passion for learning
Strong organizational skills and the ability to prioritize tasks effectively
Some experience in a legal setting and familiarity with legal terminology or concepts is a plus

Job Responsibility

Review, prepare, and process legal documents and data received from clients
Communicate with clients regarding items needed from there for case filings
Maintain and update case files and databases
Help manage deadlines and ensure timely completion of tasks
Serve as point of contact for clients on assigned cases
Provide general administrative support as needed
Eventually take on own caseload

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan
Free online training

Fulltime

Case Manager

Southern Cross Support Services

Location:
Australia , Mackay

Category:
Education

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 18, 2026

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Location:Australia , Mackay

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Job Posted:February 18, 2026

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Location:
Australia , Mackay

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Contract Type:
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Job Posted:
February 18, 2026