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Southern Cross Support Services Logo Southern Cross Support Services · Education

Case Manager

Australia, Mackay · Job Posted February 18, 2026
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Job Description

Kanda is looking for a hands-on Case Manager to join our Children, Youth and Family Services team in Mackay. This role is ideal for someone who understands the local community, enjoys working closely with young people, and wants to make a real difference in their daily lives. You will support young people in residential care while leading and guiding a small team of residential care workers to ensure safe, consistent, and person centred support.

Job Responsibility

  • Lead a team of residential care workers, providing regular supervision and fostering a supportive team environment
  • Develop, manage, and review individualised plans for young people, addressing their needs and goals
  • Work collaboratively with departments, stakeholders, government agencies, and community partners to ensure coordinated support for youth
  • Complete mandatory reporting and administrative tasks to meet organisational and regulatory requirements
  • Participate in supervision, team meetings, stakeholder meetings, and inter-agency meetings
  • Provide direct care support by completing shifts as needed, ensuring continuity of care for young people

Requirements

  • Certificate IV, Diploma, or Bachelor in Child, Youth & Family Intervention or a related field such as Social Work, Psychology, or Education
  • Proven experience in youth services management, including program oversight and staff supervision
  • Strong understanding of Child Protection principles and experience working with government and non-government agencies
  • Excellent leadership and decision-making skills, with the ability to inspire and motivate a team, and manage conflicts or complaints
  • Exceptional communication and interpersonal skills, with the ability to build relationships and collaborate effectively with diverse stakeholders

What we offer

  • Wellness initiatives and access to the Sonder wellbeing app – 24/7 support
  • Access to an employee rewards hub providing savings and cashback across everyday purchases
  • Monthly RDOs, giving an additional 12 days of leave per year
  • Flexible work arrangements to support work-life balance
  • Employee recognition programs, including Employee of the Month and service awards
  • Genuine opportunities for career growth and progression
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