Case Manager, Allianz

Allianz

Location:
Australia, Charlestown

Category:
Insurance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

As a Case Manager in the Critical Support Team, you will help vulnerable customers rebuild their lives after sustaining critical injuries or facing losses due to motor vehicle crashes. You will focus on managing complex conversations and driving positive outcomes through case management, strategic collaboration, and customer-focused support.

Job Responsibility:

Build effective working relationships with injured customers, family members, legal providers, and medical professionals to drive successful outcomes
Maintain high customer service standards and effective relationships with key stakeholders
Focus on strategic collaboration and case management to maximise return to health and work outcomes for customers
Make key liability decisions and assess claims for reasonable and necessary treatment
Tailor communication skills to suit client interactions, matching voice tone, pace, and style appropriately
Assess and manage injury needs, handle correspondence regarding CTP benefits, treatment, rehabilitation, and interpret medical reports
Provide timely and effective responses to customer needs and ensure accurate processing of claims.

Requirements:

Experience in a comparable industry (disability support, case management, social services, critical incident response) is desirable but not essential
Experience in a similar case management role within personal injury insurance is desirable but not essential
Experience in evaluating claims or assessing damages for common law settlements is desirable but not essential
Strong drive and interest in leveraging your customer-focused experience to grow a career in case management
Known for your empathetic style and customer-focused approach, allowing you to ‘walk beside our customers’
Ability to handle difficult situations professionally while resolving complex issues
Solid problem-solving and relationship-building abilities
Year 12 certificate or equivalent
High attention to detail, excellent time management skills, and adaptability to changes
Ability to work collaboratively in a team environment, providing advice and guidance to other team members
Effective planning and prioritisation skills, with the ability to organise tasks and manage competing resources and demands
Ability to interpret and analyse complex information, extract meaningful insights, and evaluate options for decision-making.

Nice to have:

Experience in a comparable industry (disability support, case management, social services, critical incident response)
Experience in a similar case management role within personal injury insurance
Experience in evaluating claims or assessing damages for common law settlements.

What we offer:

Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance
Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources
Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer.

Additional Information:

Job Posted:
April 30, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Case Manager