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Case Manager

https://www.allianz.com Logo

Allianz

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Location:
Australia , Charlestown

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Category:
Insurance

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

As a Case Manager in the Critical Support Team, you will help vulnerable customers rebuild their lives after sustaining critical injuries or facing losses due to motor vehicle crashes. You will focus on managing complex conversations and driving positive outcomes through case management, strategic collaboration, and customer-focused support.

Job Responsibility:

  • Build effective working relationships with injured customers, family members, legal providers, and medical professionals to drive successful outcomes
  • Maintain high customer service standards and effective relationships with key stakeholders
  • Focus on strategic collaboration and case management to maximise return to health and work outcomes for customers
  • Make key liability decisions and assess claims for reasonable and necessary treatment
  • Tailor communication skills to suit client interactions, matching voice tone, pace, and style appropriately
  • Assess and manage injury needs, handle correspondence regarding CTP benefits, treatment, rehabilitation, and interpret medical reports
  • Provide timely and effective responses to customer needs and ensure accurate processing of claims.

Requirements:

  • Experience in a comparable industry (disability support, case management, social services, critical incident response) is desirable but not essential
  • Experience in a similar case management role within personal injury insurance is desirable but not essential
  • Experience in evaluating claims or assessing damages for common law settlements is desirable but not essential
  • Strong drive and interest in leveraging your customer-focused experience to grow a career in case management
  • Known for your empathetic style and customer-focused approach, allowing you to ‘walk beside our customers’
  • Ability to handle difficult situations professionally while resolving complex issues
  • Solid problem-solving and relationship-building abilities
  • Year 12 certificate or equivalent
  • High attention to detail, excellent time management skills, and adaptability to changes
  • Ability to work collaboratively in a team environment, providing advice and guidance to other team members
  • Effective planning and prioritisation skills, with the ability to organise tasks and manage competing resources and demands
  • Ability to interpret and analyse complex information, extract meaningful insights, and evaluate options for decision-making.

Nice to have:

  • Experience in a comparable industry (disability support, case management, social services, critical incident response)
  • Experience in a similar case management role within personal injury insurance
  • Experience in evaluating claims or assessing damages for common law settlements.
What we offer:
  • Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
  • Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance
  • Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources
  • Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer.

Additional Information:

Job Posted:
April 30, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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