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We are looking for a compassionate and organized Case Manager to support formerly homeless single adults in San Francisco, California. This Long-term Contract position focuses on helping residents maintain stable housing, access community resources, and improve overall well-being through consistent, person-centered support. The ideal candidate brings strong case management experience, sound judgment in crisis situations, and the ability to build trust with individuals facing mental health, substance use, and medical challenges.
Job Responsibility
Oversee a high-volume portfolio of residents, delivering ongoing case management services tailored to individual goals related to housing stability and quality of life
Meet with tenants regularly through outreach, intake discussions, follow-up assessments, and wellness check-ins to identify needs and adjust support plans as circumstances change
Develop strong working relationships with residents and use proactive engagement strategies to encourage lease compliance, stability, and continued participation in supportive services
Help tenants secure and maintain public benefits, monitor rent obligations, and provide guidance to support timely monthly or semi-monthly payments
Coordinate with property management during unit visits, inspections, and pest control appointments, and assist in resolving habitability concerns that may affect resident well-being
Connect residents with employment resources, behavioral health support, medical care, and other community-based programs, while encouraging successful follow-through on referrals
Organize tenant meetings, social activities, and community-building events in partnership with colleagues and site staff to foster a supportive residential environment
Document client interactions, maintain accurate case records, prepare reports and correspondence, and safeguard confidential information in compliance with agency standards
Respond to urgent tenant situations with calm de-escalation techniques, communicate concerns to supervisors as needed, and report suspected abuse or neglect in a timely manner
Participate in scheduled meetings, site initiatives, recertification-related support activities, and resident service days in collaboration with internal teams and external providers
Requirements
Bachelor’s degree required, or at least 2 years of verified experience providing case management services to homeless or formerly homeless individuals in place of a degree
At least 1 year of experience supporting diverse, low-income, homeless, or formerly homeless populations
Hands-on background in case management, outreach, supportive housing, or closely related human services work
Knowledge of San Francisco community resources and the ability to make appropriate referrals based on tenant needs
Ability to manage detailed documentation and organized case files for a large resident caseload
Proficiency with Microsoft Office applications and confidence using standard administrative tools for reporting and filing
Strong written communication skills with the ability to complete forms, case notes, and business correspondence accurately
Demonstrated problem-solving ability, sound judgment, and effectiveness when handling challenging or crisis-driven situations
What we offer
Medical, vision, dental, and life and disability insurance