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Robert Half Logo Robert Half · Customer Service

Case Manager

United States, San Francisco · Job Posted July 04, 2026
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Job Description

We are looking for a Case Manager to join a Contract position supporting formerly homeless adults in San Francisco, California. This role focuses on helping residents maintain stable housing, access essential services, and improve daily well-being through consistent, person-centered support. The ideal candidate is organized, compassionate, and comfortable balancing direct client engagement with accurate documentation and administrative follow-through.

Job Responsibility

  • Oversee a high-volume tenant caseload and provide individualized support plans tailored to housing stability, wellness, and personal goals.
  • Meet with residents regularly through outreach, intake discussions, follow-up visits, and ongoing assessments to identify needs and coordinate services.
  • Build trusting relationships with tenants and use proactive engagement and problem-solving techniques to strengthen housing retention.
  • Help residents secure and maintain public benefits, manage recurring rent obligations, and address barriers that may affect tenancy.
  • Partner with property staff during unit walkthroughs, pest control visits, and habitability follow-up to address living environment concerns.
  • Connect residents with community resources such as healthcare, behavioral health, recovery support, and employment programs, and encourage successful participation.
  • Organize tenant activities, group events, and community-building opportunities that promote connection and a supportive residential environment.
  • Respond to urgent tenant situations with calm de-escalation, coordinate appropriate interventions, and elevate concerns involving safety, abuse, or neglect when required.
  • Keep case files current through timely documentation, record maintenance, data entry, and confidential handling of tenant information.
  • Collaborate with internal teams, external service providers, and hotel staff while participating in recertification efforts, check distribution support, and scheduled meetings.

Requirements

  • Experience providing administrative support, case coordination, or direct services to vulnerable populations in housing, social services, or community-based settings.
  • Ability to manage a large caseload while maintaining strong organization, filing accuracy, and attention to documentation deadlines.
  • Proficiency with data entry, recordkeeping, and maintaining complete and confidential client files.
  • Strong interpersonal skills with the ability to build rapport, communicate clearly, and work effectively with tenants, colleagues, and outside partners.
  • Ability to assess client needs, make appropriate referrals, and support follow-through on service connections.
  • Confidence handling crisis situations professionally, including using sound judgment and de-escalation techniques.
  • Comfortable working in the field, conducting resident visits, and supporting inspections or other on-site housing-related activities.

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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