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Case Manager

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Robert Half

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Location:
United States , San Francisco

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

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Job Description:

We are looking for a compassionate and organized Case Manager to support formerly homeless adults in San Francisco, California. This Long-term Contract position focuses on helping tenants maintain stable housing, access essential community resources, and improve overall well-being through consistent, client-centered support. The ideal candidate brings strong case management experience, sound judgment in crisis situations, and the ability to build trusting relationships with a diverse resident population.

Job Responsibility:

  • Oversee an active portfolio of approximately 60 to 90 residential units, delivering ongoing support to tenants with behavioral health, substance use, or medical needs.
  • Conduct timely in-person outreach when tenants move in, continue engagement through routine follow-up visits, and increase contact whenever circumstances require additional support.
  • Complete comprehensive intake and recurring assessments to identify tenant needs, create service plans, and guide progress toward housing stability and improved quality of life.
  • Help residents secure and maintain public benefits, stay current with rent obligations, and navigate barriers that may affect continued tenancy.
  • Address apartment and building-related concerns by coordinating with property staff, participating in inspections, and assisting with habitability follow-up as needed.
  • Connect tenants with employment services, healthcare providers, and community-based programs, while encouraging successful participation in recommended services.
  • Foster a supportive residential community by organizing group activities, tenant meetings, and social events in collaboration with colleagues, property management, and residents.
  • Respond to urgent tenant situations with calm de-escalation, document case activity thoroughly, and maintain accurate confidential records in accordance with agency standards.
  • Work closely with internal teams and external service partners to advocate for tenants, support required recertification activities, and assist during scheduled resident payment distribution days.

Requirements:

  • Bachelor's degree required, or at least 2 years of verified case management experience serving individuals who are currently or were previously unhoused in place of a degree.
  • Minimum of 1 year of hands-on experience supporting diverse, low-income, and individuals who are currently or were previously unhoused.
  • Hands-on background in case management, tenant support, outreach, or supportive housing services.
  • Knowledge of community resources and the ability to make appropriate referrals based on individual tenant needs.
  • Demonstrated ability to maintain organized documentation and manage detailed case files for a high-volume caseload.
  • Proficiency with Microsoft Office applications and confidence completing reports, records, and routine administrative tasks accurately.
  • Strong written communication skills, including the ability to prepare clear business correspondence and case documentation.
  • Effective problem-solving skills with the ability to respond appropriately in fast-moving and sensitive situations.
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 16, 2026

Work Type:
On-site work
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