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This position is part of a Supportive Housing partnership between Simpson Housing Services, Aeon, and Avivo. The position will provide case management to residents at Aeon’s OHP properties. OHP is a set of Aeon buildings, the Lamoreaux and the Continental, located in Downtown Minneapolis, that provides 143 formerly homeless adults with a safe and permanent home and provides support services to help residents regain and maintain stability in their lives, homes, and the community. This position will work as part of a team that utilizes a Harm Reduction and Housing First Model. The program utilizes Housing Support funding to support individuals. Team members will respond to each participant’s unique needs and goals, recognizing their resiliency and supporting them through challenges by providing on-going support in accessing community services to ensure stability in housing and integration in the community.
Job Responsibility:
Provide effective case management to program participants: Maintain a caseload of a minimum of 18 participants
Complete intakes and assist with the tenancy application process with new participants
Meet weekly with participants with at least one home visit per month in the participant's apartments
Partner with participants to develop self-defined goals focused on improving stability and achieving greater economic independence
Orient participants to the program’s service policies/procedures and expectations
Offer regular and quality contact with participants to maintain trust, assist in crisis prevention, and help meet individual needs
Support participants to connect with appropriate community resources
Build relationships with property managers and facilitate communication with participants regarding ongoing tenancy concerns, and property issues
Provide transportation and accompany residents to appointments related to their goals
Provide flexible services during times that meet client needs
Support participants with housing stability: Partner with participants to address barriers to housing such as lack of identifying documents, warrant closures, evictions and/or criminal record expungements, etc.
Partner with individuals to complete tenancy education to understand their lease as well as their rights and responsibilities as a tenant
Partner with participants to obtain furniture and other necessary household items
Partner with participants to address housekeeping and environmental needs
Partner with participants to prepare for moving on to independent housing
Partner with program participants to increase financial stability: Partner with participants to establish and maintain eligibility for government benefits such as Housing Support, SSI and Health coverage
Partner with participants to connect with education, training, and/or employment
Partner with participants to improve financial health by developing realistic budgets and spending plans
Complete accurate and thorough documentation and recordkeeping in a timely manner: Maintain individual electronic files, including timely detailed case notes of each interaction
Understand and comply with necessary documentation for Housing Support
Maintain accurate records including employee time sheets, credit card and mileage reimbursement
Provide positive representation of SHS through public relations and networking: Communicate and coordinate services with all team members. Attend regular team meetings as well as other required meetings at the agency and community level
Interpret the agency’s mission and its programs effectively to constituents
Attend and participate in professional training, workshops and site visits
Commitment to racial equity and social justice: Work within and across agency departments to build a culture of equity and antiracism
Evolve knowledge and strategy of equity and antiracism on an individual and team level
Participate in meetings, training, and workshops hosted by SHS about diversity, equity, inclusion, antiracism, and other related topics
Demonstrate Essential Knowledge, Abilities, & Skills: Ability to take initiative, think critically, be flexible, and solution focused
Ability to work well independently, with excellent skills in teamwork and collaboration
Ability to establish and maintain effective working relationships within and outside the organization
Ability to promote a professional work environment that is affirming, respectful, culturally competent, and rooted in anti-racist practice
Must possess excellent computer skills, with experience in Microsoft Word, Excel, and Outlook
and the ability to learn additional computer skills/programs as necessary
Ability to maintain confidentiality
Maintain appropriate professional boundaries in all interactions with guests, volunteers, staff, and the public
Requirements:
Bachelor’s degree in human services or equivalent experience is required
Broad knowledge of housing resources
Driver’s License and car required
Nice to have:
Experience working with individuals who are homeless or personal experience of homelessness
Experience with low-income single adults, people experiencing homelessness, diverse populations, and those who have mental health, chemical use, and trauma histories