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Case Manager

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , San Francisco

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Salary:

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Job Description:

We are looking for a dedicated Case Manager to join our team in San Francisco, California. In this contract position, you will work closely with tenants to provide essential case management services, promote housing stability, and improve their overall quality of life. This role requires a proactive approach to addressing tenant needs, fostering community engagement, and collaborating with various stakeholders.

Job Responsibility:

  • Manage a caseload of 60-90 tenants, providing tailored support for individuals dealing with mental health challenges, substance abuse, and medical issues
  • Conduct outreach visits upon tenant entry to housing, as well as ongoing assessments and follow-up visits to address their evolving needs
  • Develop and implement strategies to help tenants retain their housing through regular engagement and effective interventions
  • Assist tenants with accessing benefits, ensuring rent payments, and addressing unit habitability concerns
  • Organize community-building activities, such as tenant groups and social events, to foster a supportive environment
  • Refer tenants to appropriate external services, ensuring they receive necessary resources and support
  • Respond promptly to tenant crises, providing de-escalation interventions and emotional support
  • Maintain accurate and organized case files, including creation, updates, and archival, while ensuring confidentiality
  • Collaborate with internal departments and external providers to advocate for and meet tenant needs
  • Report incidents of abuse or neglect to supervisors and relevant authorities in a timely manner

Requirements:

  • Bachelor’s degree or at least 2 years of experience providing case management services to homeless or formerly homeless populations
  • Minimum of 1 year of experience working with diverse, low-income, or homeless individuals
  • Proven experience in case management and outreach
  • Familiarity with San Francisco-specific resources for homeless and formerly homeless individuals
  • Ability to manage organized case files for a large caseload of tenants
  • Proficiency in Microsoft Office Suite and strong documentation skills
  • Excellent problem-solving abilities and attention to detail
  • Strong interpersonal skills to connect with tenants and collaborate effectively with team members
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 01, 2026

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