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Case Manager

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Southern Cross Support Services

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Location:
Australia , Beenleigh

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Category:
Education

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Lead and mentor frontline teams in Children, Youth & Family Services. Make a profound impact on young lives in a rewarding Beenleigh-based role. Enjoy flexible work arrangements, Monthly RDO, and ongoing development. Kanda is seeking an experienced and dedicated Case Manager with strong people management skills to join our Kanda/ Children, Youth and Family Services (CYF) leadership team in Beenleigh. This full-time, permanent role offers the chance to provide direct support and case management for young people, while also overseeing and guiding a team of residential care workers.

Job Responsibility:

  • Provide leadership to a team of residential care workers, including conducting regular supervisions and fostering a supportive team environment
  • Develop, manage & review individualised plans for young people, addressing their specific needs and goals
  • Work collaboratively with other departments, stakeholders, government agencies, and community partners to ensure a cohesive approach to youth support
  • Undertake necessary mandatory reporting and other administrative tasks to ensure compliance with organisational policies and regulatory requirements
  • Attend and participate in regular supervision, team meetings, stakeholder meetings, and inter-agency meetings
  • Provide direct care support by completing shifts as needed, ensuring continuity of care and support for the young people

Requirements:

  • Certificate IV, Diploma or Bachelor in Child, Youth & Family Intervention or in a related field such as Social Work, Psychology, Education etc.
  • Proven experience in youth services management, including program oversight and staff supervision
  • Thorough understanding of Child Protection principles and experience working with government and non-government agencies
  • Strong leadership and decision-making skills with the ability to inspire and motivate a team, along with manage conflicts and complaints
  • Excellent communication and interpersonal skills, with the ability to build relationships and collaborate effectively with diverse stakeholders
What we offer:
  • Wellness initiatives and access to the Sonder wellbeing app – 24/7 support
  • Monthly RDOs, giving an additional 12 days of leave per year
  • Flexible work arrangements to support work-life balance
  • Employee recognition programs, including Employee of the Month and service awards
  • Access to an employee rewards hub providing savings and cashback across everyday purchases
  • Genuine opportunities for career growth and progression

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
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