Case Manager - Sud Job at Rogers Behavioral Health (Appleton)

Job Description

The Case Manager is responsible for supporting patient care by coordinating and arranging continuing care and basic needs resources per patient, communicating with collateral partners and treatment team any barriers to care, and supporting clinical programming by conducting group programming and individual programming as assigned.

Job Responsibility

Assess patient/support system needs for resources based on: medication management (psychiatry)
psychotherapy (individual, group, partial hospital, intensive outpatient, residential)
ongoing medical care
housing, placement (nursing home, assisted living)
financial (application for social security disability, HUD, food stamps, energy assistance, etc.)
community support (groups)
specific county-based resources (SAIL, CSP, group home)
Assure that discharge planning begins at admission. Obtain collateral input from providers and supports
Assist with development and implementation of transition, discharge, and aftercare plans prior to discontinuation of behavioral health services
Schedule after care appointments for patients with PCPs, psychiatrists, next level therapy programs, living arrangements, etc
Contact referral source and/or other treatment providers within designated time frame and documented accordingly
Make arrangements for community resources to facilitate discharge. Provide all needed documentation to other providers to facilitate the continuum of care
Solicit input from treatment team/collateral partners to meet the continuing care needs of patients
Work with treatment team and collateral partners to ensure appropriate discharge resources
Maintain a list of specific resources to be used in accordance with best practice
Provide therapeutic services to patients
Provide team coverage as permitted by state regulations, scope of practice and competency under the direction of the clinical operations supervisor
Provide cognitive behavioral therapy, dialectical behavior therapy focused, behavioral activation, interpersonal psychotherapy, and other group and individual therapeutic services to patients according to clinical standards of care and under the supervision of the clinical operations supervisor
Implement goals, objectives and interventions as specified in the patient’s individual treatment plan
Use knowledge and skills to collect and review information regarding the patient’s status
Identify individual specific needs
Provide interventions that are appropriate to the individual
Facilitate individual skills practice
Be knowledgeable in and practice trauma informed care
Participate in training under the direction of the clinical operations supervisor
Consult with treatment team and support system as needed/requested
Participate in regular supervision sessions with clinical operations supervisor per regulatory requirements
Attend and participate in interdisciplinary treatment team meetings
Complete assignment and documentation within required time frames
Obtain outcome assessments at admission, discharge and throughout stay as indicated
Complete ongoing treatment documentation as required in accordance with program guidelines, i.e., patient care notes, group documentation and contact notes)
Support obtaining Releases of Information to ensure continuity of care and collaboration
Facilitate a supportive and safe milieu
Maintain safety of the area
Provide structured therapeutic milieu in which a positive pattern of social, education, and personal behavior and coping skills is taught, reinforced, and enhanced
Support management of milieu
Respond to emergency situations as needed
Assist in promoting a team atmosphere by treating individuals with respect and honesty and by using direct communication and active listening skills
Be open to change and actively support change
Be open to others’ ideas and points of view
Promote department goals as well as the mission of the hospital
Communicate goals to fellow staff members
Demonstrate measurable goal achievement
Maintain department policies and procedures
Include requirements and guidelines from external agencies (i.e., Joint Commission, State of Wisconsin)
Maintain and/or communicate to appropriate party function backlog at a set time
Educate new staff regarding regulations or requirements of those functions that relate to their areas or departments, as directed
Demonstrate acceptance and training of student interns in the department, as directed
Demonstrate understanding of Joint Commission, ASAM, DHS 75 and other regulatory agency compliance regulations
Involve self in the learning and application of standards relevant to the inpatient department
Participate in in-services, seminars, and other meetings to increase involvement and awareness of regulations
Involve self in the education of other disciplines regarding the department’s regulations
Participate in hospital committees, performance improvement team meetings, and team projects, as directed
Demonstrate punctuality and preparedness
Demonstrate effective communication skills
Demonstrate good organizational skills
Contribute in a positive, solution-focused manner
Attend inpatient department meetings as needed, actively participate in discussions, recognize, and contribute to activities leading to improvement
Participate in the performance improvement program
Gain understanding of the performance improvement process
Apply the performance improvement model to your department’s activities
Participate and/or create performance improvement teams that lead to improvement in other hospital areas
Educate and involve self in the hospital and department’s performance improvement plans
Conduct self in a professional manner
Demonstrate organizational skills that promote timely response to all inquiries and to task completion
Communicate with all individuals in a positive and professional manner
Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution
Communicate concerns and provide solutions for same
Attend outside seminars and/or educational classes to promote professional growth
Demonstrate a positive and professional attitude toward parties outside the hospital (provider relations representatives, managed care contractors, visitors, vendors, etc.)
Comply with the hospital’s policies and procedures, including human resources, infection control, and employee health policies and programs
Project a professional image by wearing appropriate, professional attire
Perform other duties as assigned

Requirements

Bachelor’s degree in human services or equivalent strongly preferred, or a minimum of five (5) years of relevant experience in case management/mental health field
State appropriate substance use credential required or obtained within 90 days of hire
Minimum of two (2) years’ work experience serving persons with mental health and substance use disorders
American Heart Association Healthcare Provider CPR certification or American Red Cross Professional Rescue is required within thirty (30) days of date of hire. Annual re-certification is required
Formal training in management of the aggressive patient is required within sixty (60) days of date of hire. Annual re-certification is required

What we offer

Health, dental, and vision insurance coverage for you and your family
401(k) retirement plan
Employee share program
Life/disability insurance
Flex spending accounts
Tuition reimbursement
Health and wellness program
Employee assistance program (EAP)

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